• Job Description

  Req#: 784733

  Overview

  Join one of the fastest-growing and largest privately-held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments while being recognized by Forbes as one of America’s Best Employers in 2021 and 2022.

  At Sunstates Security, we're committed to hiring, developing and retaining a diverse and exceptionally qualified workforce. As a result, our employees are skilled, knowledgeable and dedicated to providing clients with flawless security service and the peace of mind that comes with it. We work hard to recruit and to retain the best and the brightest people for each client and every site location. We instill in our employees the Sunstates promise to provide a safe, disciplined and friendly work environment with an opportunity for career advancement. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

  Job Skills / Requirements

  Sunstates Security is hiring a Security Account Manager for a high-profile client site in Cary, NC. The Security Account Manager is responsible for the daily functioning of a contract site including operations, customer service, personnel management, security & safety in accordance with Sunstates objectives. This is a full-time opening for primarily Monday-Friday, 1st shift however this role requires candidates to be on call and work as needed based on the operation.
  

  This position offers a starting salary of $54,080 - paid weekly.
  

  Plus - industry-leading employee benefits that include weekly pay, a 401k savings plan with a company match, affordable medical, dental & vision benefits, employee referral bonuses, paid time off, tuition reimbursement, and more!
  

  
  
  ESSENTIAL DUTIES & RESPONSIBILITIES
  

  Management/Leadership Functions - 30% of time
  

  • Responsible for the direction, coordination, and management of all site Security Officers.
  • Identify and recruit new talent with the assistance of the regional office and HR department.
  • Process new employees through the Sunstates Security onboarding system.
  • Train, develop, motivate and empower Security Officers to effectively and efficiently oversee all day-to-day operations of the site and promote the highest standards of efficiency, profitability, customer service and ethics.
  • Train subordinates on procedural guidelines, company policies, and operational & site specific forms. Enforce consistency in policy and procedure implementation with the site(s).
  • Active participation in the employee on-boarding process including new hire interviewing and selection of candidates that meet Sunstates required level of qualifications and skills, ensure hires receive appropriate training and licensure within the designated time-frame.
  • Manage employee performance for the site including appraising performance; administering reward and incentive programs; coaching and staff development initiatives; corrective actions with branch management guidance.
  • In all employment activities; will work with the appropriate supervisor to ensure that all decisions comply with company policy, federal and state regulations.
  • Promote positive employee relations through meeting and developing a rapport with all internal & external customers, addressing complaints and resolving issues with regional management guidance.
  • Act as the primary contact for the site and contacting the local office when necessary.
  • Maintain records with the officers assigned to the site to assure full participation with the Sunstates Security LMS and training platform when applicable.
    
    Operations - 30% of time

  
  

  • Coordinate with Area Operations Manager, and Operations Manager to establish site goals & objectives and communicate these with the customer(s) as required.
  • Work with action plans towards goal achievement, including establishment of site and personnel quotas and/or goals.
  • Manage administrative and operational functions to ensure the working schedule is accurate, projected working schedule is posted, vacation or time off requests are within company guidelines, the branch receives the scheduled weekly hours, and personnel topics are address with management guidance.
  • Manage account inspections and the inspection scorecard to assure compliance and meet/exceed our commitment.
  • Produce Quality Assurance checks through eHub to assure positive results.
  • Fax, email, or deliver the Account Inspections to the regional office each month by the 3rd day each month.
  • Ensure that you are able to response to questions for security personnel, response to site events, or have qualifies backup when you are not able to remain available.
    
    Cost Control & Budgetary Responsibilities - 10% of time

  
  

  • Ensure accounts remain consistently on budgetary and service related targets, be able to respond effectively to goal deficiencies and generate and implement action plans to remedy deficiencies and meet or exceed goals (overtime, turnover, uniform management).
    
    Business Development & Customer Relations 10% of time

  
  

  • Foster a superior level of customer relations/service in order to ensure client retention and satisfaction.
  • Promote Sunstates reputation of professionalism and ethics; and to create and expose new and existing opportunities and markets.
    
    Qualifications:

  
  

  • 3+ years related management experience
  • Must have prior security, law enforcement, or military experience
  • Advanced level/knowledge of computers and technology
  • Great customer service and communication skills Sun123

  Certification Requirements (All)

  North Carolina Drivers License
  

  Additional Information / Benefits

  The Sunstates customizable benefits package includes the following minimum components:

  • Affordable Care Act compliant Medical Benefits Program
  • Dental Insurance Program
  • Free Life Insurance
  • Disability Insurance
  • Paid Time Off & Bereavement Leave
  • Paid Holidays
  • Direct Deposit or Pay Cards
  • Employee Incentives
  • Referral Bonuses
  • Employee of the Month Award
  • Education Reimbursement
  • Service Awards
  • Employee Involvement Initiatives
  • Management Mentoring and Support
  • Career Advancement
  • 401K program

  Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!

  Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance

  This is a Full-Time position 1st Shift.

  Travel is not required

  Number of Openings for this position: 1

• About the company

  Sunstates Security offers complete professional security officer services that exceed expectations. Get an assessment today.

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