• Job Description

  Req#: 399419

  Come and work with us.

  
  We are looking for a talented and accomplished Senior Account Manager to maintain and expand client relationships within our BPO operation. You will be responsible for overseeing account strategy, ensuring service excellence, and driving business growth by developing strong partnerships with key stakeholders. Your ability to manage multiple accounts effectively while identifying opportunities for improvement and expansion will be essential in this role.

  As a Senior Account Manager, your daily responsibilities will include:

  Client Relationship Management:

  • Serve as the primary point of contact for assigned clients, fostering strong relationships and ensuring client satisfaction
  • Conduct regular meetings and reviews with clients to discuss performance, gather feedback, and address any concern

  Strategic Account Planning:

  • Develop and implement strategic account plans to drive growth and improve service delivery
  • Identify opportunities for upselling and cross-selling additional services and solutions

  Performance Monitoring:

  • Monitor account performance metrics, including service level agreements (SLAs), key performance indicators (KPIs), and client feedback
  • Analyze performance data and provide insights and actionable recommendations for continuous improvement

  Team Leadership and Collaboration:

  • Work closely with internal teams, including operations, training, and quality assurance, to ensure the successful delivery of services
  • Mentor and support junior account managers, offering guidance on best practices and client management strategies

  Business Development:

  • Contribute to the development of proposals and presentations to acquire new accounts or expand existing ones
  • Participate in industry events and networking opportunities to promote the company’s services and build valuable connections

  Market insight:

  • Stay informed about industry trends, market conditions, and the competitive landscape to provide informed recommendations to clients
  • Share relevant insights with internal teams to support product and service development or enhancements

  ‎

  What you need to have:

  • Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred
  • 5+ years of experience in account management or client services within the BPO industry
  • Proven track record of managing multi-million-dollar accounts and delivering measurable results
  • Strong analytical skills with the ability to interpret data and make informed decisions
  • Excellent communication and negotiation skills, with the ability to influence stakeholders effectively
  • Ability to thrive in a fast-paced, results-driven environment, managing multiple priorities
  • Proficiency in CRM software and Microsoft Office Suite

  Benefits.

  • Competitive wages and performance-based bonuses
  • Comprehensive training and opportunities for professional development
  • A collaborative and inclusive team environment
  • Employee benefits, including health insurance, retirement plans, and paid time off
  • Opportunities for career advancement within a growing organization

  Go further with Foundever™

  If you are a motivated professional with a passion for client success and a desire to drive growth in the BPO industry, we invite you to apply!

  Apply today!

• About the company

  At Sitel Group, we redefine the way brands connect with their customers – one experience at a time. With our People First culture, we have a commitment to our associates to allow for tremendous growth across an exciting range or global opportunities, including working from home. In fact, around 93 percent of our non-agent positions are filled by internal talent today. We know our success is due to our diverse, talented and passionate people. Begin your journey today!

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