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Job Description Summary:

This position is responsible for the execution of the Employer Solutions growth plan and managing the relationships with key Employer Partners. Working closely under the direction of the Director of Business Development and Manager for Employer Services, this position is responsible for assisting in the developing of strategies and work plans that will increase market share in the core market. This position works to increase and improve employer awareness/patient encounters with OhioHealth facilities by strengthening relationships with key employers, brokers/consultants, and other partners in the business community. Focus on these employers as customers through direct, in-person visits and presentations, and internally connects with key OhioHealth service lines. They will work closely with the OhioHealth Employer Solutions department, managed care, human resources, strategic planning, decision support, marketing and key service line leadership to synchronize the activities to increase and improve employer/patient encounters. They will maintain and routinely produces specific employer data reporting and assists in developing a prioritization process to identify employers who are the most opportunistic for achieving positive relations. This position will serve as the OhioHealth ambassador for the Ohio employer community and interacts frequently with senior leadership and human resources professionals within the large business community. They will frequently address and resolve ways OhioHealth can enhance the healthcare experience for the associates. Responsible for developing effective relationships between key employers through direct communication and meetings. Serve as point person for resolution of issues between community-based employers and hospital(s) and service lines and communicate solutions in an effective and timely manner to employers. Manage technology needs of community based employers through demonstration of various tools and technology available to them. Provide proper documentation to employers and staff to elect various technology services, and facilitate installation and implementation of elected services. Serve as point person in assigned territory to orient and educate Ohio leaders that are also managing employer relations activity for their division/department. Organize and facilitate employer programs to further improve awareness of OhioHealth facilities and services. Monitor and track the effectiveness of employer programs as an executable tactic of the growth plans.

Minimum Qualifications:

Bachelor's Degree (Required)DL - Driver's License - Department of Motor Vehicles

• Field of study: Business, Sales or other relevant degree.
• Years of experience: 5-7 years sales or account management experience
• State Driver’s License and dependable transportation required as there is significant driving involved with the position responsibilities.

ADDITIONAL INFORMATION:

• Location: central Ohio or surrounding regions – Home office is in Columbus.
• Rate and benefits: Base salary plus bonus. Healthcare benefits, dental, vision, retirement, and much more.
• Travel: Travel by car to meet customers and attend events and meetings on a regular basis. Mileage reimbursement provided. Other expenses reimbursed with approval of Director.

SPECIALIZED KNOWLEDGE

• Excellent communication skills
• Presentation skills/experience
• Experience working with senior leaders in large organizations
• Management of large enterprise accounts
• Comfortable with daily use of Microsoft Word, Excel, and PowerPoint
• Knowledge of the hospital and healthcare environment is helpful

DESIRED ATTRIBUTES

• Excellent verbal and written communication skills
• Attention to details
• Strong organization
• Desire to provide the best customer service
• Great presentation and storytelling skills
• Proven successful track record
• Solid relationship builder
• Curious nature and humble inquiry skills to uncover opportunities to help customers
• Able to facilitate the execution of services/programs with an operations team
• Comfortable to walk into an event and meet new people
• Willingness to learn new things

MAJOR DUTIES/RESPONSIBILITIES & ESSENTIAL FUNCTIONS

15%
Preparation. Directs sales to employers. Develop clear, concise, goal-oriented presentations, proposals and RFP responses designed to educate employers in the understanding of programs and services. Have a clearly stated goal prior to each employer interaction. Gains clear perspective of employers' referral patterns and associate population. Develop employer relationship goals that comply with OhioHealth ethics and compliance program. Schedule and attend various employer programs and community events in which large employers frequent. Responsible for facilitating details and managing expenses for various programs that are offered to large employers. Must be knowledgeable and able to communicate details effectively of various service lines in their scope of services.

25%
Relationship Building. Relationship Management with existing client base. Initiates effective, in-person interactions with employers. Understands and conveys technical information to employers. Understands and addresses employer service issues. Utilizes available resources to solve service issues and manages employer and staff expectations effectively through proper communication and follow-up. Able to build relationships with key leadership as well as operational staff members to ensure buy-in and deliverables are met.

35%
Performance. Reporting. Consistently meets or exceeds qualitative and quantitative goals including call volume, call frequency; revenue targets, visit targets; good use of available information and marketing material and other goals TBD. Maintains and provides timely and accurate employer reports. Gathers and reports competitive market information. Enters data in an accurate and timely manner into Salesforce contact management system. Effectively communicates key service issues/market data to appropriate leadership. Manages time and information in an organized, concise manner.

25%
Corporate Partnership Programming. Has an understanding of employer healthcare needs. Maintains a thorough understanding of the local medical marketplace including external opportunities and threats to OhioHealth facilities and key clinical programs. Develops and maintains targeted employer list for relationship building process. Timely submission of call reports and information gathered. Assist in training and development of representatives from various ambulatory and hospital-based services lines. The major duties, responsibilities and listed above are not intended to be all-inclusive of the duties, responsibilities and to be performed by employees in this job. Employee is expected to all perform other duties as requested by supervisor.

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

Employer Services Business Development

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment