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Senior Client Success Manager (Remote)
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Job Description
- Req#: SENIO001525
Employer Industry: Non-Profit Education Services
Why consider this job opportunity:
- Salary up to $135K
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the continental U.S.
- Comprehensive wellness programs and generous time-off policies
- Access to professional development and tuition reimbursement opportunities
- Inclusive and diverse work environment that values employee contributions
What to Expect (Job Responsibilities):
- Manage a portfolio of high-value B2B clients, ensuring satisfaction and revenue growth through effective onboarding and lifecycle management
- Act as the strategic relationship owner for government, regulatory, and academic accounts, driving engagement and retention
- Conduct business reviews and performance assessments, delivering actionable insights and resolving operational challenges
- Optimize client records and workflows within Salesforce CRM to enhance data integrity and executive visibility
- Represent the organization at conferences and industry events, delivering presentations to strengthen client relationships
What is Required (Qualifications):
- Bachelor's degree in business, public administration, education, or a related field; master's degree preferred
- Minimum 8 years of experience in client success, account management, or stakeholder engagement, preferably in regulated sectors
- Extensive experience managing high-profile client portfolios and navigating complex stakeholder networks
- Proficiency in Salesforce CRM and AI-powered automation tools for client management and reporting
- Strong communication skills with executive presence and high emotional intelligence
How to Stand Out (Preferred Qualifications):
- Willingness and ability to travel up to 50%, occasionally on short notice
- Ability to work in the Eastern Time Zone for customer needs
#NonProfit #EducationServices #ClientSuccess #RemoteWork #CareerGrowth #DiversityAndInclusion
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