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Senior Customer Success Manager
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Job Description
- Req#: J0HN27327302
Employer Industry: Real Estate Property Management Software
Why consider this job opportunity:
- Salary up to $110,000 per year
- Competitive pay with comprehensive health insurance plans including medical, dental, vision, and prescription coverage
- Retirement savings plan (401K) with discretionary company match
- Opportunities for career advancement and growth within a tech-forward company
- Supportive and collaborative work environment with a focus on client success
- Paid volunteer time and employee discount programs
What to Expect (Job Responsibilities):
- Own and develop lasting relationships with clients, serving as their primary contact
- Proactively engage and educate clients through regular meetings and support training efforts
- Collaborate with various internal teams to understand client business drivers and ensure customer success
- Identify opportunities for increased customer engagement, advocacy, and growth
- Solve problems and provide support aligned with client business goals
What is Required (Qualifications):
- Minimum of 5 years of related professional experience, preferably in a customer-facing role
- Strong written, verbal, and presentation communication skills
- Proficiency in Microsoft Office, including the ability to perform vlookups and pivot tables in Excel
- Exceptional organizational skills and attention to detail
- Ability to adapt quickly to changing priorities and remain calm in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Experience with Salesforce and/or Zendesk
- Knowledge of NYC compliance and/or property management
- Spanish speaking/translation capabilities
#RealEstate #CustomerSuccess #TechForward #CareerOpportunity #CompetitivePay #ClientEngagement
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