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Senior Customer Success Manager, Public Sector
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Job Description
- Req#: 7522501003
Employer Industry: Fintech and Student Loan Relief
Why consider this job opportunity:
- Salary up to $135,000
- Opportunity for equity participation and performance-based bonuses
- Comprehensive benefits package, including 100% employee-covered medical, dental, and vision insurance
- Flexible remote work setup with a preference for candidates in NY, NJ, and CT
- Chance to work with a mission-driven team dedicated to solving real problems with empathy
- Paid leave for family, health, or personal needs, plus up to 11 paid holidays and flexible PTO
What to Expect (Job Responsibilities):
- Manage a portfolio of Government and Public sector clients from onboarding through renewal, ensuring strong product adoption
- Partner with clients to align solutions with their HR and business goals, driving client retention and revenue growth through upsells
- Develop tailored success plans that enhance usage, engagement, and long-term ROI for clients
- Conduct regular business reviews to demonstrate impact and identify future growth opportunities
- Build and maintain senior relationships with clients to enhance visibility and increase product adoption
What is Required (Qualifications):
- Minimum of 7 years of experience in Customer Success or Account Management
- Proven experience in managing contract renewals and identifying revenue upsell opportunities
- Strong focus on identifying and quantifying client value
- Ability to work with complex organizations with multiple stakeholders
- Exceptional relationship-building skills at various levels of seniority
How to Stand Out (Preferred Qualifications):
- Experience in financial wellness, benefits, or student loan sectors
- Background in B2B2C Fintech
- Understanding of HR benefits buyers and decision-making processes
- Familiarity with government or public sector experience
- Knowledge of security and privacy requirements
#Fintech #StudentLoanRelief #CustomerSuccess #RemoteWork #CareerOpportunity
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