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Senior Customer Success Operations Analyst
5 days agoWhat's your preference?
Job Description
- Req#: 4646850006
Employer Industry: Cloud Security
Why consider this job opportunity:
- Salary up to $165,000
- Opportunity to participate in the employer's equity plan and potential for incentive compensation
- Comprehensive health and welfare benefits including medical, dental, and vision insurance
- Flexible paid time off plus 11 paid holidays
- Collaborative work environment focused on employee success and growth
- Chance to make a significant impact in a rapidly growing company
What to Expect (Job Responsibilities):
- Collaborate with Success teams to define strategic projects and process improvements
- Support operational programs aligned with the overall organizational strategy
- Manage reporting and other tools to ensure customer health, retention, and expansion
- Maintain data integrity across post-sales systems related to Success programs
- Drive accountability by measuring results and executing impactful programs
What is Required (Qualifications):
- 5+ years of experience supporting Customer Success operations, preferably in high-growth SaaS environments
- Strong knowledge of Salesforce and other customer success systems
- Proven track record of building trust and managing expectations with stakeholders
- Experience with customer health metrics and success KPIs
- Strong analytical skills to build and interpret reports and dashboards
How to Stand Out (Preferred Qualifications):
- Experience with cloud security or cybersecurity
- Proven ability to lead strategic initiatives while executing hands-on in a fast-paced environment
- Experience building and operationalizing premium support offerings
- Strong leadership and mentoring abilities
- Excellent cross-functional collaboration skills
#CloudSecurity #CustomerSuccess #CareerOpportunity #CompetitivePay #BenefitsPackage
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