• Job Description

  Req#: 407318

  Foundever are looking for a new EMEA Senior Pricing Director, reporting to the Leader of Global Pricing. The role combines commercial strategy, analytical skills, financial acumen, team work and a strong ability to support nuanced decision-making in fast-paced deals.

  He/She/They will be working on high-profile deals with Global and EMEA clients. Supported by Pricing Managers, the Pricing Director will be responsible for developing competitive and sustainable commercial proposals and modeling the financial returns of deals. The Pricing Director will also take a key role in Foundever transformation by engaging in strategic projects, including designing new commercial models. The role involves a mix of client-facing work and internal cross-functional work in a fast-paced environment.

  Duties and Responsibilities:

  On client deals:

  • Support the qualification of new opportunities when needed.

  • Deliver Strategic Pricing for large, complex, international deals mixing Contact Centre business and Tech solutions.

  • Model our commercial offers and shape bespoke commercial models, specific to the outsourcing industry.

  • Manage Executive Reviews with Foundever leadership, assess risks and propose mitigation plans.

  • Work with Clients and Internal stakeholders to efficiently close contracts. Assist with Transition from Sales to Delivery teams.

  • Steer Deal Owners (Business Developers, Account Managers...) in their commercial discussions with clients, until closing deal and contract signature.

  In addition to deals, the role also requires a collaborative mindset with proven experience in delivering results on transformational initiatives. Non-bid work includes:

  • Engage on and own high-profile projects – for instance: design and launch of new tools, commercial strategy, account recovery plans…

  • Design and shape new commercial models for new offers (new product and service lines, new technologies, new delivery locations…); bring new commercial models to life.

  • Create a Winning Team Mindset across pricing team.

  The role requires a proven track record in shaping commercial strategy and executing it for large organizations on outsourcing, technology or other business services.

  Qualifications:

  Expereince

  • At least 10 years in Commercial roles in Professional Services or Tech industries

  Preferred –

  • Hands-on experience in managing B2B engagements and negotiating with large client organizations

  • Prior roles in Customer Success, Pricing, Solutions or Management Consulting are valued.

  Education

  Minimum

  • Bachelor/Master degree in Business Administration or related field, or graduated from a Business/Engineering School or a top tier University.

  • Accounting & Auditing skills / qualifications (AAT, ACCA, ACA, CIMA are a plus but not essential

  Other

  Languages

  • Fluent English – both conversational and written.

  • Candidates with French or German languages is preferred as you will be required to speak with the external stakeholders appropriately.

  Tools and Applications

  • Excellent knowledge of Excel for modelling and MS Office suite (Word, PowerPoint...).

  • Knowledge of CPQ (Configure Price Quote) or other SAAS Pricing tools is a strong plus.

  • Knowledge of AI generative tools such as ChatGPT, Jasper and similar is a plus.

• About the company

  At Sitel Group, we redefine the way brands connect with their customers – one experience at a time. With our People First culture, we have a commitment to our associates to allow for tremendous growth across an exciting range or global opportunities, including working from home. In fact, around 93 percent of our non-agent positions are filled by internal talent today. We know our success is due to our diverse, talented and passionate people. Begin your journey today!

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