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Senior Manager, Client Success
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Job Description
- Req#: 3825699
Employer Industry: Fintech
Why consider this job opportunity:
- Salary up to $135,000
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, vision, and pet insurance
- 401k plan with a generous company match and 100% vesting upon contribution
- Regular employee health, wellness, and engagement activities
- Flexible work options with beautiful local offices and hybrid arrangements
What to Expect (Job Responsibilities):
- Cultivate client relationships by meeting expectations and collaborating on effective strategies to achieve program goals
- Drive revenue and maximize margin for the client relationship by partnering with internal support services
- Serve as the central point of contact for client interactions, including issue escalation, customer complaints, and client reporting
- Plan and facilitate client planning sessions and quarterly business reviews to ensure performance meets contractual obligations
- Execute client initiatives and collaborate with project management to manage project launches and define timeframes
What is Required (Qualifications):
- 5+ years of practical client relationship management experience
- 3+ years of practical payments experience in relevant functions such as Product/Marketing, Operations, or IT/System of Record
- Track record of operational excellence with the ability to manage multiple engagements simultaneously
- Strong communication skills, both written and verbal
- Bachelor's degree preferred
How to Stand Out (Preferred Qualifications):
- 2+ years of credit card product launch experience
- Experience managing to and meeting performance requirements of a servicing agreement
- Ability to develop strong working relationships with clients and stakeholders
- Strong analytical and problem-solving skills
- Ability to work autonomously and as part of a team
#Fintech #ClientSuccess #CareerOpportunity #CompetitivePay #EmployeeBenefits
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