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Senior Manager, Customer Success
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Job Description
- Req#: 7123765
Employer Industry: Supply Chain Technology
Why consider this job opportunity:
- Competitive compensation with stock options
- Medical, Dental & Vision benefits starting on the first day of employment
- 20 PTO days plus 5 global recharge days and 2 volunteer days
- Opportunity for ongoing learning and development
- Supportive and inclusive company culture that values diversity
- Up to 16 weeks of fully paid parental leave for birthing parents
What to Expect (Job Responsibilities):
- Lead and manage a team of Customer Success Managers to enhance customer experience
- Build and maintain relationships with executives and key stakeholders in strategic accounts
- Collaborate with Customer Enablement to refine and implement Customer Success Playbooks
- Conduct account planning and risk mitigation strategies to drive customer expansion
- Facilitate team hiring, onboarding, and development to foster career growth within the organization
What is Required (Qualifications):
- Bachelor's degree or equivalent experience; MBA is a plus
- 10+ years of experience in account management, consulting, or customer success
- 3+ years of experience directly managing customer-facing teams
- Strong analytical and process-oriented mindset
- Excellent communication and presentation skills
How to Stand Out (Preferred Qualifications):
- Experience in a SaaS company or tech startup
- Familiarity with freight management and supply chain dynamics
- Proven ability to influence behavior through negotiation and consensus building
- A demonstrated commitment to continuous learning and improvement
- Enthusiastic leadership skills with the ability to inspire a team
#SupplyChain #CustomerSuccess #Leadership #CareerGrowth #DiversityAndInclusion
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