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Senior Manager, Customer Success
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Job Description
- Req#: 5710560004
Employer Industry: Life Sciences and Healthcare Technology
Why consider this job opportunity:
- Competitive salary range of $114,200 - $126,900 USD, plus commission, bonus, and equity
- 100% fully remote position with frequent opportunities for in-person collaboration
- Unlimited PTO, along with two extended company-wide closures per year
- Family leave offering up to 10 weeks of 100% paid salary
- Opportunity to work alongside company founders and gain entrepreneurial insights
- Open communication culture emphasizing transparency and radical honesty
What to Expect (Job Responsibilities):
- Lead client services and drive innovative strategies to grow client ROI
- Develop and manage account plans for clients, identifying value-adding opportunities
- Articulate client brand vision and objectives to internal teams to influence product strategy
- Oversee client relationships while managing tight deadlines and ensuring client satisfaction
- Collaborate with product organizations to influence future product roadmaps based on client needs
What is Required (Qualifications):
- 4-6 years of experience in pharmaceutical or life sciences account management and strategy development
- Proven experience managing $2M in Annual Recurring Revenue (ARR)
- Strong understanding of the market landscape for assigned accounts and their competitors
- Bachelor's Degree or equivalent experience
- Ability to travel at least once a quarter per client or as needed
How to Stand Out (Preferred Qualifications):
- Experience in a digital marketing agency or consultancy
- Proven experience as a strategic partner mapping customer strategies to product capabilities
- Experience managing a team of Associates and/or Managers
- Familiarity with business processes to ensure compliance and continual improvement
#LifeSciences #HealthcareTechnology #RemoteWork #CustomerSuccess #CareerGrowth #InnovativeCulture
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