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Principal Sales Engineer - Strategic
This job is now closed
Job Description
- Req#: 4699931008
Employer Industry: Artificial Intelligence and Customer Service Solutions
Why consider this job opportunity:
- Salary up to $245,000 per annum
- Competitive compensation including equity and potential discretionary bonuses
- Excellent medical, dental, and vision insurance options
- Flexible time off with 10 company holidays and up to 16 weeks of parental leave
- 401K plan and additional lifestyle spending benefits
- Opportunity to work at the forefront of AI innovation in customer service
What to Expect (Job Responsibilities):
- Lead technical discovery sessions with enterprise customers to understand their contact center requirements and operational goals
- Design and deliver customized demos showcasing AI solutions for call quality automation and interaction analytics
- Build and maintain enterprise demo environments simulating real-world contact center processes
- Collaborate with Product and Engineering teams to incorporate customer feedback into product roadmaps
- Serve as a technical advisor during pilot programs, ensuring success criteria are met for quality automation
What is Required (Qualifications):
- 3+ years of experience in designing and implementing conversational voice and chat-based intelligent virtual assistants (IVAs)
- Proven experience with large language models (LLMs) in contact center applications
- Experience with natural language understanding (NLU) and dialogue management platforms
- Foundational experience working with APIs for system integrations in real-time environments
- Deep understanding of voice channel orchestration and call flow architecture
How to Stand Out (Preferred Qualifications):
- Experience fine-tuning or training domain-specific LLMs or supervised/unsupervised learning techniques
- Familiarity with contact center AI ecosystems and agent assist technologies
- Strong storytelling and presentation skills for showcasing conversational designs to stakeholders
#ArtificialIntelligence #CustomerService #SalesEngineer #CareerOpportunity #CompetitivePay
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