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Job Description
- Req#: 25-20889
Employer Industry: IT Consulting and Talent Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to work with cutting-edge technology and innovative solutions
- Comprehensive training provided for new hires
- Work in a diverse and inclusive workplace that values different perspectives
What to Expect (Job Responsibilities):
- Provide support to end users via telephone, email, ticketing system, and in person
- Assist users with booking, setting up, configuring, and launching webinars
- Configure, deploy, and support all computing hardware including laptops, desktops, and mobile devices
- Manage user accounts, including password resets, access, and permissions
- Train end users in the correct and efficient operation of supported devices and software
What is Required (Qualifications):
- Strong knowledge of supporting the Windows operating system
- Experience with help desk ticketing systems
- Knowledge of networking technologies and core concepts such as IP addressing, DHCP, and DNS
- Ability to lift 50 pounds to desk height
- Excellent communication skills and strong troubleshooting abilities
How to Stand Out (Preferred Qualifications):
- Experience with asset management and mobile device management
- Familiarity with VMware-based virtual desktops, implementation, and support
- Experience working with external vendors and maintaining vendor-client relationships
#ITSupport #HelpDesk #CareerOpportunity #DiversityAndInclusion #TechnicalSkills
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