• Job Description

  Req#: REF2631M

  Company Description

  A LITTLE ABOUT US:

  Dungarvin is a national organization of privately owned companies that are dedicated to providing high-quality, community-based support to people with intellectual and developmental disabilities, people who are faced with mental health, behavioral or significant medical challenges, and to children and their families.

  WE OFFER:

  • Competitive pay starting at $26 per hour
  • Innovative, collaborative environment with a flexible work/life balance schedule
  • Hybrid work
  • Company provided hardware and cellphone stipend
  • FREE Long-term Life Insurance & FREE Long-term Disability
  • Verizon Wireless and Dell employee discounts
  • Generous PTO that increases with tenure
  • Pet Insurance
  • Flex- Schedule
  • 401(k) plan with company match vested at 1 year.
  • Medical, Dental, Vision (Domestic partners eligible for Dental)
  • Supplemental Insurance, FSA and HSA
  • PayActiv – Access 50% of your wages before pay day
  • Referral Bonus Program

  Job Description

  Objectives of this position include maintaining essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

  • Provide tier 1 support for Dungarvin employees.
  • Fulfill information systems service requests.
  • Assist users with queries or other administrative activities to meet their needs.
  • Help create and maintain documentation pertinent to the service desk, Help identify the needs of end users.
  • Collaborate with system owners to ensure proper support is being provided to Dungarvin end users for those systems.
  • Collaborate with the information security team to ensure best security practices are being followed.
  • Help identify improvements to standards for processes and systems utilized by the service desk team.
  • Help identify ways to capture and utilize feedback from end users.

  Qualifications

  MUST HAVE:

  • 2-year degree in a computer related field or 2 years of work experience.
  • Excellent customer service skills.
  • Ability to clearly communicate technical concepts to non-technical users.
  • Strong analytical ability and troubleshooting experience.
  • Strong interpersonal and communication skills.
  • Ability to prioritize conflicting responsibilities and projects to meet deadlines, while handling multiple tasks/projects
  • Technical aptitude and capability to learn things quickly.
  • Ability to work flexible hours.

  NICE TO HAVE: .

  • Microsoft Certified Desktop Support Technician (MCDST)
  • Certified IT Professional (MCITP.)

  Additional Information

  SKILLS CRUCIAL TO SUCCESS IN THIS ROLE:

  • Knowledge of industry trends and best practices in areas of planning, implementation, administration, troubleshooting, and documentation of network solutions integration
  • Experience in the use of standard diagnostic tools
  • Knowledge of current network and desktop operating systems and help desk software
  • Able to learn, understand, and apply new technologies
  • Able to effectively prioritize and execute tasks in a high-pressure environment is crucial
  • Able to forecast ticket volumes based on known and unknown attributes

  HOURS:

  Full-time, Monday – Friday, with some after-hours and weekend availability when necessary.

  Dungarvin is an affirmative action and equal opportunity employer. At Dungarvin, we believe in hiring talent from a wide variety of backgrounds which makes our organization stronger.

  6/3/24

  #DDIJ

• About the company

  Dungarvin provides a variety of individually tailored services and supports under the Medicaid Home and Community Based Waiver. Additionally, we provide services in several small homes licensed as Intermediate Care Facilities/Mental Retardation (ICF/MR) in Indiana. Other services provided include day services, supported employment, case management, supported foster care, children’s services, respite care, host homes and supports for persons with traumatic brain injury and mental health needs in several states. Our quality services are flexible and responsive to individual needs and choices, while maintaining the fiscal integrity that ensures the long-term stability and security every person expects and deserves.

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