Cognizant
Service Desk / Desktop Support / Technical Support / IT Support / Help Desk
This job is now closed
Job Description
- Req#: 00062428155
- Provide first-level support by handling incoming queries and help requests from end users via email or phone.
- Document all calls and create detailed notes of user issues.
- Troubleshoot technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware.
- Reset end-user passwords and manage security privileges.
- Collaborate with other IT teams to resolve complex issues.
- Maintain and update the knowledge base with solutions and best practices.
- Provide training and support to end-users.
Walk-in Drive on 1st Feb 2025!!!
Primary Skill : Service Desk with Excellent Communication
Location: Cognizant Technology Solutions, F-2, Mahogany, Embassy Manyata Business Park, Outer Ring Road, Nagawara, Thanisandra, Bengaluru, Karnataka 560045.
Time: 9.30 AM to 5.30 PM
Experience: 18 Months to 4 Years
Responsibilities:
About the company
Cognizant is a multinational technology company that provides business consulting, information technology and outsourcing services.
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