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Service Desk Specialist
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Job Description
- Req#: BMyjzwXYrZSx
Employer Industry: Technology and Management Consulting
Why consider this job opportunity:
- Salary range up to $80,000 per year based on experience and qualifications
- Opportunity for annual performance bonuses and referral bonuses
- Comprehensive benefits package including medical, dental, and vision insurance
- 15 PTO days and 11 paid holidays
- Flexible work arrangements and access to robust training and professional development programs
- Supportive environment that emphasizes teamwork, respect, and growth
What to Expect (Job Responsibilities):
- Drive quality and integrity of IT service delivery through strategic analysis and proactive process improvement
- Monitor customer satisfaction survey results and implement corrective actions based on feedback
- Lead quality assurance efforts for Service Desk operations, including developing ticket quality standards
- Proactively monitor Service Desk queues for critical incidents and ensure accurate documentation
- Collaborate across teams to support continuous service improvement initiatives
What is Required (Qualifications):
- US Citizen; able to obtain public trust clearance
- Experience working in a Service Desk or ITSM support role
- Familiarity with ServiceNow ITSM or a comparable ITSM platform
- Strong written communication skills and attention to detail
- Experience using Microsoft Excel and Microsoft 365 tools
How to Stand Out (Preferred Qualifications):
- ServiceNow Certified System Administrator (CSA) - entry level or in progress
- Experience supporting Service Desk operations in a federal or regulated environment
#TechnologyConsulting #ServiceDesk #ITSupport #CareerGrowth #FlexibleWork
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