• Job Description

  Req#: 475412
  It's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.
  
  Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.
  
  Full-time/Seasonal
  • $19.00/hr.Spanish Bilingual, plus performance incentives
  
  Requirements
  
  • 18 years of age or older
  • Complete Background check and drug test within 3 days
  • Dedicated, private, and secure workspace
  • Personal device with functioning camera required for the Training Period
  • Committed to full attendance for paid 3-week Training period
  • Minimum Internet Speed of 100 mb/s with ethernet
  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
  • NOT compatible with mobile internet service providers and/or satellites.
  • NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
    (For example, T-Mobile is not compatible with our internal systems)
  
  
  Essential Responsibilities
  
  Inbound/Outbound Calls
  
  Deliver the highest level of customer service experience consistently
  
  Manage customer accounts and provide technical support
  
  Application Data Entry
  
  Online chat inquiries as assigned
  
  Interpret and follow defined procedures and policies
  
  Creative problem-solving skills
  
  Flexibility and adaptability to changing projects and updates
  
  Time and task management (multitasking and task prioritization)
  
  Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
  
  Adhere to regulated guidelines for communications via all channels
  
  Qualifications
  
  Moderate to Advanced computer skills
  
  High level of comfort learning new technology
  
  High level of professionalism
  
  Excellent verbal and written communication skills
  
  Comfortable working from home
  
  Self-motivated and success-driven
  
  What We Offer
  
  Paid Training
  
  Full-Time, Seasonal role
  
  Performance and attendance-based incentives, in addition to the base pay
  
  The convenience of working from home
  
  Collaborative and supportive team environment
  
  401K Match
  
  Individual Coverage HRA (ICHRA)
  
  Paid time off (PTO)
  
  Preferred Experience (not required)
  
  Previous experience in customer support or technical support role
  
  Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
  
  Previous experience in a Call Center
  
  Familiarity with CRM systems and practices
  
  Spanish Bilingual, a plus

• About the company

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