• Job Description

  Req#: SRMAN011079

  About the Role

  The Sr. Manager, Operations will own the oversight of day-to-day activities and execution of Carrier Support Operations within Brokerage. This includes managing 4 managers in Chicago, and 4 (dotted lined) managers in Monterrey, MX. They will direct their team to providing strong carrier and customer service. They will multitask and continually collaborate with internal and external partners to ensure OKRs are achieved. Extensive knowledge, experience and management in a Brokerage environment is a critical success factor to the position.

  What the Candidate Will Do

  • Employee Development Ownership (Coaching, Mentoring, Hiring, etc.) Monitor and hold team accountable for all key job functions
  • Engage Employees as business partners on a regular basis to discuss career development, current performance, accountability and training opportunities (cross-account, cross-functional, etc.)
  • Meet or exceed annual OKR and KPI targets.
  • Develop, grow and maintain strong relationships through consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying failures, etc.
  • Proactively identify and communicate issues, propose and implement solutions for continuous improvement in regards to processes, cost service and profitability
  • Partner with StratOps team on Support initiatives and priorities.

  Basic Qualifications

  • 3-5 years of people management experience
  • 3-5 years of experience working directly with internal cross functional collaborators
  • Logistics/freight experience

  Preferred Qualifications

  • Managing OKR's and experience managing teams to KPI's and metrics
  • Experience with ZenDesk, Excel, and Outlook
  • Experience building relationships internally with partners from numerous teams and organizations
  • Strong stakeholder management skills
  • Strong verbal and written communication skills
  • Background working with clients and speaking with clients regularly
  • Has worked closely with analysts

  About Uber Freight

  Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we’ve built one of the world’s most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies. For more, visit uberfreight.com.

  EEOC

  Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

  #LI-TH1

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• About the company

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