• Job Description

  Req#: R-2023-34531

  Department:

  SWA University

  Our Company Promise

  
  We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

  Job Description:

  The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. This Strategic Learning Partner invests in the future of Southwest by conducting intake for internal learning needs, driving the portfolio learning strategy for Customers , and maintaining resilient relationships with Southwest University (SWA U) and Business Partners. S WA U is Southwest’s internal training D epartment, and this role joins the SWA U Learning Programs Team to act as the point-of-contact for developing learning solutions for the Safety and Preparedness Team . This Partner will help with project prioritization, problem solving, and relationship building. They ' ll also establish and drive strategic priorities with Leader and Executive collaboration, with a focus on meeting Company and department goals through training. This Strategic Learning Partner is organized and a skilled communicator who is excited about the opportunity to help pilot the future of Southwest Airlines.

  Additional details:

  • The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.

  • U.S. citizenship or current authorization to work in the U.S. is required , and no current or future work authorization sponsorship available.

  Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

  • Responsibilities
    • Build resilient relationships with internal partners, becoming their go-to resource by asking the right questions, bringing meaningful insights, and being a visible and influential presence among their Leadership
    • Align Learning/Performance strategy with the Businesss overall goals and direction through thought leadership and managing the Businesss learning portfolio
    • Represent SWA U in Executive and Senior Leadership discussions to communicate complex initiatives, gain buy-in, address challenges and ensure ongoing alignment
    • Develop deep understanding of Business priorities, value drivers, challenges and requirements; working with key Stakeholders to determine project objectives, anticipate complex challenges and translate information into learning needs
    • Define and drive the ongoing learning strategy while balancing the feedback and priorities of the Company, SWA U and the Business
    • Facilitate the demand management (intake) process, understanding objectives, risk, impact, audience needs, dependencies, timelines, scope and prioritization
    • Advise Leadership on Learning/Performance related activities such as New Hire/Recurrent Training, performance gaps, problem-solving, and project status updates
    • Navigate highly visible, complex projects by establishing the business case, engaging Stakeholders, aligning Business priorities and ensuring objectives are met
    • May perform other job duties as directed by Employees Leaders
  • Knowledge, Skills and Abilities
    • Knowledge of business and management principles involved in strategic planning, needs analysis, change management, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources
    • Knowledge of principles and methods for curriculum and learning design, teaching and instruction for individuals and groups, and the measurement of learning effectiveness
    • Knowledge of consulting and business partnering
    • Knowledge of principles and processes for providing Customer services including needs assessment, meeting quality standards for services, and evaluation of satisfaction
    • Skilled in Strategic Planning/Vision casting
    • Skilled in Account/Portfolio management
    • Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
    • Skilled in collaboration
    • Skilled in navigating an organization
    • Ability to apply general rules and established processes to specific problems which produce solutions that make sense

  • Education
    • Required: High School Diploma or GED
  • Experience
    • Advanced-level experience, seasoned and specialized knowledge in:
      • Customer relationship management role and/or a Customer-facing consulting role
      • Working with Sr./Executive Leadership levels
      • Project management
      • Account/portfolio management and forecasting
      • Change management
  • Licensing/Certification
    • N/A
  • Physical Abilities
    • Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
    • Ability to communicate and interact with others in the English language to meet the demands of the job
    • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
  • Other Qualifications
    • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
    • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
    • Must be at least 18 years of age
    • Must be able to comply with Company attendance standards as described in established guidelines

  Pay & Benefits:

  
  Competitive market salary from $107,650 per year to $119,600 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

  Benefits you’ll love:

  
  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
  • Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per
  paycheck *
  • Potential for annual Profit Sharing contribution toward retirement - when
  Southwest profits, you profit**
  • Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
  *Pay amount does not guarantee employment for any particular period of time.
  **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
  ***Profit Sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.

  **Please note this job will close on Friday, 9/8 at 11:59 PM CST.

  Southwest Airlines is an Equal Opportunity Employer.
  Please print/save this job description because it won't be available after you apply.

• About the company

  Southwest Airlines Co., typically referred to as Southwest, is one of the major airlines of the United States and the world's largest low-cost carrier.

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