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Job Description
- Req#: hMeOmuSqSyGp
Employer Industry: Technology and Government Benefits Advocacy
Why consider this job opportunity:
- Opportunity for career advancement within a mission-driven organization
- Supportive and collaborative work environment focused on problem-solving
- Chance to impact the efficiency of operations and improve systems
- Engaging role that combines technical support with process improvement
- Work in a fast-paced environment dedicated to helping people access government benefits
What to Expect (Job Responsibilities):
- Diagnose and resolve day-to-day technical issues, including e-signature integrations and workflow statuses
- Serve as the first line of support for internal teams facing operational tech issues
- Onboard new hires by setting up accounts and providing IT support
- Monitor daily reports and logs for errors and escalate issues as needed
- Collaborate with operations and engineering to design scalable and reliable systems
What is Required (Qualifications):
- 2-4 years of experience in a technical operations, IT, or support engineering role
- Strong troubleshooting ability across SaaS systems, including CRM and workflow tools
- Comfortable navigating and resolving issues in Salesforce or similar platforms
- Basic knowledge of IT support, identity management, and access provisioning
- Detail-oriented mindset with the ability to see the bigger picture in process design
How to Stand Out (Preferred Qualifications):
- Experience in a mission-driven or advocacy-focused environment
- Familiarity with creating documentation and internal guides for troubleshooting
- Proven ability to implement process improvements to reduce recurring issues
#TechSupport #ITJobs #ProblemSolving #CareerGrowth #MissionDriven
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