Husqvarna Group
Technical Service Representative - Bilingual (French)
4 days agoWhat's your preference?
Job Description
- Req#: R-13734
Employer Industry: Outdoor Power Equipment
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Bilingual in French and English required, enhancing communication with a diverse customer base
- Supportive and collaborative work environment
- Chance to provide solutions that improve product quality and customer satisfaction
- Engage with a variety of technical challenges daily
What to Expect (Job Responsibilities):
- Provide technical product support via telephone, email, chat, and CRM for Distributors, Dealers, National Accounts, and consumer escalations
- Troubleshoot and diagnose individual cases to determine warranty eligibility and provide repair support
- Record case details and actions taken in the CRM system
- Assist dealers with warranty processing and component failure analysis
- Communicate unresolved technical incidents to appropriate representatives for resolution
What is Required (Qualifications):
- Minimum high school graduate or GED
- Bilingual in French and English
- 1-3 years of engine or mechanical experience
- Knowledge of Outdoor Power Products and applications
- Basic proficiency in MS Office (Word, Excel, Outlook)
How to Stand Out (Preferred Qualifications):
- 1-3 years of engine or mechanical experience in a related Outdoor Power Equipment service support position
- 2-year Technical Vocational degree in related engine technologies and/or servicing Outdoor Power Equipment experience
- Contact Center experience
#OutdoorPowerEquipment #TechnicalSupport #Bilingual #CareerOpportunity #CustomerService
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The Husqvarna Group is a Swedish manufacturer of outdoor power products including robotic lawn-mowers chainsaws, trimmers, brushcutters, cultivators, and garden tractors.
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