Husqvarna Group
Technical Service Representative - Bilingual (French)
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Job Description
- Req#: R-13734
Employer Industry: Outdoor Power Equipment
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible hours
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and product support
- Bilingual requirement (French and English) enhances marketability and skillset
What to Expect (Job Responsibilities):
- Provide technical product support to distributors, dealers, national accounts, and end users via phone, email, and chat
- Troubleshoot, diagnose, and evaluate cases to determine warranty eligibility
- Record case details and actions taken in the CRM system
- Assist dealers with warranty processing and component failure analysis
- Communicate escalations and unresolved incidents to appropriate representatives
What is Required (Qualifications):
- Minimum high school graduate or GED
- Bilingual in French and English
- 1-3 years of engine or mechanical experience
- Knowledge of outdoor power products and applications
- Basic proficiency in MS Office (Word, Excel, Outlook)
How to Stand Out (Preferred Qualifications):
- 1-3 years of experience in outdoor power equipment service support
- 2-year technical vocational degree in engine technologies or related field
- Contact center experience
#OutdoorPowerEquipment #TechnicalSupport #CustomerService #CareerOpportunity #BilingualSkills
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The Husqvarna Group is a Swedish manufacturer of outdoor power products including robotic lawn-mowers chainsaws, trimmers, brushcutters, cultivators, and garden tractors.
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