Husqvarna Group
Small Engine Technical Service Representative - Bilingual (French)
This job is now closed
Job Description
- Req#: R-13734
Employer Industry: Outdoor Power Equipment
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Bilingual candidates (French and English) are highly sought after
- Supportive and collaborative work environment
- Chance to provide valuable technical support and solutions to customers
- Engage with a diverse range of customers, including distributors and dealers
- Dynamic role that involves troubleshooting and improving product performance
What to Expect (Job Responsibilities):
- Respond to technical questions from internal and external customers via various communication channels
- Troubleshoot and diagnose individual cases to provide repair support and determine warranty eligibility
- Record case details and actions taken in the Customer Relations Management System (CRM)
- Assist dealers with warranty processing and analyze questionable component failures
- Provide general customer service functions such as order placement and parts look-up
What is Required (Qualifications):
- Minimum high school graduate or GED
- Bilingual in French and English
- 1-3 years of engine or mechanical experience
- Familiarity with electronic parts lookup systems and technical information environments
- Exceptional oral and interpersonal communication skills
How to Stand Out (Preferred Qualifications):
- 1-3 years of experience in Outdoor Power Equipment service support
- 2-year Technical Vocational degree in engine technologies or related fields
- Contact Center experience
#OutdoorPowerEquipment #TechnicalSupport #BilingualJobs #CareerGrowth #CustomerService
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The Husqvarna Group is a Swedish manufacturer of outdoor power products including robotic lawn-mowers chainsaws, trimmers, brushcutters, cultivators, and garden tractors.
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