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Technical Support Specialist - West Coast
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Job Description
- Req#: H89dfIu21MVY
Employer Industry: Drone Technology
Why consider this job opportunity:
- Salary up to $100,000
- Comprehensive benefits package including paid vacation time, sick leave, holiday pay, and a 401K savings plan
- Opportunity for career advancement and growth within the organization
- Work remotely with the flexibility to manage a weekend shift
- Engage in innovative technology in the rapidly growing drone industry
- Collaborative and inclusive work environment that values diverse perspectives
What to Expect (Job Responsibilities):
- Provide premier technical support to enhance customer satisfaction and brand loyalty
- Proactively understand and clarify product features to assist customers with UAS operations
- Serve as the Voice of the Customer, relaying feedback to improve product offerings
- Utilize effective communication skills to resolve technical issues and enhance fleet utilization
- Participate in building support processes that enhance the overall customer experience
What is Required (Qualifications):
- 5-7 years of technical support experience with drones/UAV/UAS
- Previous customer support experience in utilities, transportation/infrastructure, or public safety organizations
- Ability to work a flexible schedule within operational hours
- Strong verbal and written communication skills with attention to detail
- Proficient in technical troubleshooting and familiar with triage and escalation workflows
How to Stand Out (Preferred Qualifications):
- Experience with multi-channel customer communication (phone, chat, email support)
- CRM technology experience, preferably with Zendesk or Salesforce Service Cloud
- Prior support experience within a customer success retention and renewal team
- A strong desire for feedback to learn and improve performance
#DroneTechnology #CustomerSupport #CareerGrowth #InnovativeSolutions #InclusiveWorkplace
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