• Job Description

  Req#: R55674

  Secure our Nation, Ignite your Future

  ManTech is seeking a Tier 1 Help Desk Technician. This position provides support to ManTech employees. Individuals will spend 1-2 years gaining experience & certifications while their security clearance is processing, then transition to support the customer’s mission.

  This is an on-site position in our Herndon, VA location.

  Responsibilities to include but not limited to:

  • Provides technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes).

  • Answers questions regarding system procedures, online transactions, systems status, and downtime procedures and is typically located within a call center.

  • Collaborates with network services, software systems engineering and/or application development

  • Restore service and/or identify problems.

  • Maintains a troubleshooting tracking log ensuring timely resolution of problems.

  Basic Experience:

  • Preferred BS Degree or AA/AS degree, at least a HS diploma required

  Security Clearance Requirements:

  • No clearance to start must be able to obtain a Top Secret Clearance

  Physical Requirements:

  • Must be able to be in a stationary position more than 50% of the time

  • Must be able to communicate, converse, and exchange information with peers and senior personnel

  • Constantly operates a computer and other IT equipment and tools.

  • The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations

  • The person in this position needs to occasionally move about inside the office to access file cabinets, IT office devices, and must be able to lift and move objects weighing 25 pounds or more

  For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

  ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

  If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

  If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.

• About the company

  ManTech International Corporation is an American defense contracting firm that was co-founded in 1968 by Franc Wertheimer and George J.

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