• Job Description

  Req#: 25-00082
  Help Keep America Connected with USPS!
  
  Your Next Role: Tier 1 Helpdesk Support - United States Postal Service (USPS)
  Do you love helping people solve problems? Thrive in a fast-paced support role? Bring your enthusiasm, customer service mindset, and tech skills to our Helpdesk team!
  
  As a Tier 1 Helpdesk Support Specialist, you'll be on the frontlines supporting the United States Postal Service (USPS)-an organization that connects every household, business, and community across the nation. From rural towns to big cities, USPS plays a vital role in delivering mail and packages that keep people and commerce moving.
  
  In this role, you'll be the first point of contact for internal USPS customers using mobile delivery devices-the very tools that ensure packages get where they need to go. Every time you solve a problem, you're helping USPS carry out its mission of serving the American public reliably and efficiently.
  This is a full-time, 100% work-from-home role. The first 3-4 weeks will require of training will be held on-site in Merrifield, VA-so you'll need to live within commuting distance.
  
  What You'll Do
  • Be the friendly, helpful voice on the other end of the phone or inbox for USPS employees
  • Troubleshoot mobile device issues with scripts and training provided
  • Review, analyze, and resolve problems using established guidelines and tools
  • Stay positive and professional while helping USPS customers get back up and running
  • Tackle other duties as needed to keep USPS operations running smoothly
  
  
  Schedule You'll Work
  • Tuesday-Friday: 12:00 PM - 8:30 PM or 1:00 PM - 9:30 PM
  • Saturday: 10:00 AM - 6:00 PM
  
  
  What You Bring
  • Associate's degree or two years of relevant helpdesk experience in place of a degree
  • 2-3+ years of real-world call center/helpdesk software experience (Zendesk, ServiceNow, Five9, Nextiva, Talkdesk, Aircall, GoTo Connect-if you've used it, we're interested!)
  • Strong computer skills and comfort with MS Office Suite (Word, Excel, Access)
  • Excellent communication skills-you're clear, patient, and approachable
  • A positive, energetic, and curious attitude-you're ready to learn and grow
  • Ability to pass a pre-employment background check for Public Trust clearance
  
  
  Ready to bring your customer-first mindset and tech support skills to a mission that keeps America connected? We'd love to hear from you!
  
  Why Join MBA CSi?
  At MBA Consulting Services, Inc. (MBA CSi), we've been solving mission-critical challenges for over 20 years-and we're just getting started. With 350+ teammates across 46 global locations, we bring together sharp technical skills, innovative problem-solving, and a mission-first mindset. Collaboration, integrity, and growth aren't just buzzwords here-they're how we work every day.
  We're proud to be an Equal Opportunity Employer and strongly encourage Women, Minorities, Veterans, and Individuals with Disabilities to apply.
  
  IND#1
  #CJ
  
  MBA Consulting Services Inc. (MBA CSi) offers a comprehensive benefits package for full-time employees, including medical, dental, and vision coverage; flexible spending accounts; employer-paid life, AD&D, and disability insurance; a 401(k) retirement plan with a 3% employer Safe Harbor contribution; paid time off; education reimbursement; an employee assistance program; and additional perks such as transit savings, identity theft protection, and travel assistance. Benefit eligibility and details are outlined in official plan documents.
  
  MBA CSi is a federal government IT systems integrator committed to delivering solutions that solve mission challenges with agility, experience, and innovation. As a mission-focused integrator, we provide a comprehensive range of information technology, engineering, professional services, and facilities management solutions. We have proven expertise in delivering custom data analytics, digital services, systems engineering, human factor engineering, and infrastructure solutions.
  
  MBA is headquartered in Chantilly, Virginia, has more than 400 employees, and is in 46 locations nationwide. With proven leadership and a 25-year heritage, our reputation has been forged by acquiring and developing the best talent in a values-driven culture of integrity, respect, and quality solutions.
  
  "MBA CSi is an Equal Opportunity, Affirmative Action Employer. Women, Minorities, Veterans, and individuals with disabilities are encouraged to apply."
  EOE - Minority/ Female/ Veteran/ Disabled
  #CJ

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