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Job Description
- Req#: 34051
Employer Industry: Government Services
Why consider this job opportunity:
- Salary up to $26.50 per hour
- Comprehensive benefits package, including medical, dental, vision, and paid time off
- Opportunities for career advancement and professional development
- Fully remote position offering flexibility in work location
- Collaborative and respectful work environment with supportive leadership and mentorship
What to Expect (Job Responsibilities):
- Provide customer service for basic and escalated inquiries and problems via multiple channels (telephone, emails, web chats)
- Receive and resolve escalations from Tier 1 support staff
- Support updates to Standard Operating Procedures (SOPs)
- Use computerized systems for tracking, information gathering, and troubleshooting
- Provide subject matter expertise regarding the DoD Government Travel Charge Card Program (GTCC) and the Defense Travel System (DTS)
What is Required (Qualifications):
- High School diploma or equivalent
- At least six months of related customer service experience
- Ability to meet deadlines and goals with strong communication skills
- U.S. Citizenship (no dual citizenship)
- Ability to obtain Public Trust clearance
How to Stand Out (Preferred Qualifications):
- Active Public Trust clearance
- Previous DTMO TAC experience (preferably as Tier 2 Analyst)
#GovernmentServices #CustomerService #RemoteWork #CareerOpportunities #CompetitivePay
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