• Job Description

  Req#: 61764
  ABOUT THIS POSITION
  
  The mission of the Phoenix Police Department is to build and foster strong relationships with the community through our outreach and engagement, while adhering to the highest standards and traditions of the department. The Phoenix Police Department is committed to the Guiding Values of our P.R.I.D.E. Statement: Protection, Responsibility, Integrity, Dedication and Employee Excellence.
  
  The City of Phoenix Police Department's Information Technology Bureau (ITB) is seeking energetic and customer service driven applicants with a passion for technology to fill a User Support Specialist vacancy with the Service Delivery Team's ServiceDesk Support group. The position will provide first line end user technical support for all desktop, MDC (Mobile Data Computers), software, and all other computer-related hardware peripherals. Applicants must display technical expertise with Microsoft operating systems, Microsoft Office applications, remote desktop tools, account management tools, and use of both desktop and laptop computers.
  
  IDEAL CANDIDATE
  
  
  • Proficient IT troubleshooting skills.
  • IT service desk support skills.
  • Ability to work second/third shift.
  Knowledge of:
  • Network Infrastructure.
  • CAD (computer-aided dispatch).
  • RMS/CLIPS.
  
  SALARY
  
  Pay Range: $26.83 to $37.76 per hour.
  
  Hiring Range: $26.83 to $35.96 per hour.
  
  Pay Range Explanation:
  • Pay range is the entire compensation range for the position classification.
  • Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
  Internal Only: Please understand that this is pay grade 346. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.
  • Promotions occur when the last two digits of the pay grade increase.
  • Demotions occur when the last two digits of the pay grade decrease.
  • Lateral transfers occur when there is no change to the last two digits of the pay grade.
  • When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
  Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.
  
  The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page .
  
  BENEFITS
  
  A comprehensive benefits package is offered which includes:
  • Traditional pension with employer and employee contributions, click here for more details: Pension Information .
  • 401(a) and 457 plans with employer contributions.
  • Choice of generous medical HMO, PPO, or HSA/HDHP plans.
  • Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
  • Wellness incentive of up to $720 annually.
  • Dental, vision, and life insurance options.
  • Employer paid long-term disability.
  • Free Bus/light rail pass.
  • Tuition reimbursement program up to $6,500 per year.
  • Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
  • Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period..
  • Federal Student Loan Forgiveness offered through Savi
  For more details, visit: Unit 003 Benefits .
  
  MINIMUM QUALIFICATIONS
  
  
  • Two years experience working in customer service, computer operations, production control or providing technical support for computer users in an organization.
  • An equivalent combination of related experience and education may be considered.
  • All finalists for positions are subject to a criminal background check applicable to the department or position.
  • Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
  • For information regarding pre-screening and driving positions, click here .
  • The City job description can be found here .
  • Positions in the Police Department must meet the background standards that are appropriate to non-sworn positions. The general factors for disqualification are listed here .
  
  PREFERRED QUALIFICATIONS
  
  The minimum qualifications listed above, plus experience with/n:
  • Active Directory (AD), Windows 10/OS X Desktop Operating Systems, Android, and iOS.
  • Microsoft Office (Word, Outlook, Excel).
  • Diagnosing technical problems and recommending solutions to the end user.
  • Providing customer service via phone support.
  
  RECRUITMENT DATES
  
  Recruitment closes May 18, 2026. All materials must be received by 11:59 p.m. on this date.
  
  This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
  
  HOW TO APPLY
  
  Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.
  
  WE ARE HERE TO HELP
  
  
  • Job interviews may be held by video or audio conference.
  • If you are in need of computer resources, click here for free options.
  • Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
  • Explore other Employment Opportunities with the City of Phoenix .
  • Subscribe to receive e-mail notifications about new employment opportunities.
  • If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939 . You may also fill out and submit a Reasonable Accommodation Request Form .
  
  REFERENCE
  
  User Support Specialist, JC:09770, ID# 61764, 05/11/2026, USM, BL, Benefits:003.
  
  Building the Phoenix of tomorrow.
  
  #DoWorkThatMakesPhoenixWork
  
  City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.

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