• Job Description

  Req#: 406
  Join TravelNet Solutions as a UX Manager!
  
  At TravelNet Solutions (TNS),We combine deep hospitality expertise with forward-thinking technology and a customer-obsessed mindset… to help property managers win! TNS is proud to be named an Inc.5000 Fastest Growing Company in America.
  
  This role is perfect for someone who is:
  -A self-starter with tremendous initiative and a strong work ethic
  -An excellent communicator and collaborator across functional teams
  -Eager to make a high impact at a product-driven company
  -Adaptable, quick to embrace change, and a fast learner
  -Skilled in creative and critical thinking
  -Detail-oriented, even in a fast-paced environment
  -Passionate about technology and innovation
  
  About TravelNet Solutions
  For over 21 years, TravelNet Solutions has provided integrated software and marketing solutions for the hospitality industry, anchored by our flagship Track Property Management System and other products under the Track banner.
  Our single-vendor ecosystem equips growing vacation rental companies with all the enterprise-class tools they need to scale. With ongoing investments in platform development, 70+ integration partners, and a growing list of native features, Track empowers hospitality professionals to achieve digital transformation and operational excellence.
  
  Our Core Values reflect the behaviors that shape the tone of how we work with each other, our partners, and our customers:
  -Serve Others: Nurturing growth to help others succeed
  -Grit: Taking ownership and never giving up on what matters most
  -Create the Future: Innovating to disrupt the status quo
  
  Why Join Us?
  -Be part of a fast-moving, dynamic team focused on growth and success.
  -Work alongside a talented, collaborative, and supportive team.
  -Work for a portfolio company offering a one-vendor solution for SaaS technology, marketing, and distribution.
  -Help reshape the hospitality industry through technology and service innovation.
  
  Perks and Benefits
  -Full medical, dental, and vision coverage
  -Flexible Paid Time Off
  -Unlimited access to professional training and development
  -Health Savings Account with up to a $2,000 annual match
  - Up to $900 in Wellness Rewards annually
  -Flexible work environment
  -Free life insurance and long-term disability coverage
  -Flexible Spending Accounts
  -Retirement plan with employer match
  -$150 quarterly gift for personal use
  -Competitive wages
  -Work with an amazing team!
  
  Summary and Responsibilities
  The UX Manager leads the User Experience function for our products, ensuring intuitive, accessible, and high-quality user experiences that align with customer needs and business goals. This role manages UX design and content strategy, guiding junior UX designers and the technical writing function, while partnering closely with Product, Engineering, and Customer-facing teams. The UX Manager will elevate our design standards, champion user-centered thinking, and drive consistency across the product ecosystem. The role reports into the Senior Vice President of Product Management.
  
  Leadership & Management
  Lead, mentor, and develop the junior designers and the technical writing function.
  Set clear goals, provide ongoing feedback, and support career development.
  Establish and maintain UX processes, documentation, and design standards.
  Own and evolve the design system to ensure consistency and scalability.
  
  User Experience Strategy
  Drive a cohesive UX vision across all products in partnership with the SVP of Product.
  Ensure UX decisions are grounded in user research, customer feedback, and data.
  Define and implement UX best practices, design frameworks, and accessibility standards.
  
  Design & Execution
  Create and oversee wireframes, prototypes, user flows, and visual design created by the team.
  Collaborate with Product Managers to shape feature requirements and design priorities.
  Work with Engineering to ensure designs are implemented accurately and efficiently.
  Review and refine user interface designs to maintain product consistency and quality.
  
  Content Strategy Oversight
  Guide the technical writers in creating clear, accurate, and user-friendly documentation.
  Ensure product content aligns with UX principles and reduces user friction.
  Advocate for accessible, customer-empowering content across self-service channels.
  
  Cross-Functional Collaboration
  Partner with Customer Success, Professional Services, and Support teams to gather insights, reduce support needs, and enhance self-service experiences. Drive key business outcomes, including reduced churn, improved adoption, and decreased support volume through UX improvements.
  Participate in discovery sessions, usability testing, and customer research.
  Communicate UX vision, updates, and rationale to stakeholders.
  Translate UX insights into measurable product and customer impact.
  
  Continuous Improvement
  Define and track UX-related metrics such as usability, task success, adoption, and support drivers.
  Identify opportunities to simplify workflows and improve customer outcomes.
  Stay current with UX trends, tools, and best practices.
  
  Minimum Qualifications
  6–10 years of experience in UX, product design, or related fields.
  2–4+ years of experience leading or mentoring designers and/or content professionals.
  Strong understanding of UX principles, interaction design, accessibility, and design systems.
  Understanding of the application of AI in a design context.
  Experience partnering with Product Managers and Engineers in Agile product teams.
  Working knowledge of front-end technologies and design-to-development workflows (not expected to code).
  Experience in B2B SaaS; hospitality, property management, or vertical SaaS experience is a strong plus.
  
  Diversity and Inclusion
  We celebrate diversity of thought, culture, and background and are committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, or veteran status or any other protected status under applicable federal, state, or local law. We comply with all applicable laws governing nondiscrimination in every location where we operate and encourage individuals from all backgrounds to apply.
  
  Compensation
  The typical starting salary range for this position is: $140-160k
  The actual salary offer will consider multiple factors, including skills, experience, education, and location. Please note that the salary reflects the base amount only and does not include total compensation, such as discretionary bonuses and benefits.
  
  

• About the company

  TravelNet Solutions is transforming the way hospitality works. Providing cloud software and solutions for hotels, resorts, and vacation rentals.

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