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Veeva/Salesforce CRM Architect - health cloud - Life Sciences / Pharma / Biotech is required
6 days agoWhat's your preference?
Job Description
- Req#: 107853
- Define and lead CRM architecture strategy across Salesforce and/or Veeva platforms
- Design scalable solutions supporting HCP engagement, MSL workflows, MLR processes, and patient services programs
- Translate business requirements into end-to-end architecture, data models, and integration frameworks
- Lead solution design for complex integrations (e.g., marketing automation, data lakes like Snowflake/Databricks, third-party vendors)
- Establish and enforce architecture standards, governance, and best practices
- Ensure compliance with GxP, 21 CFR Part 11, and data privacy regulations (HIPAA, GDPR)
- Oversee environment strategy, release management, and DevOps processes
- Partner with business stakeholders (Commercial Ops, Medical Affairs, QA, IT) to align CRM capabilities with business goals
- Provide technical oversight for configuration, customization, and development teams
- Conduct solution reviews, performance optimization, and technical risk assessments
- 10+ years of experience in CRM architecture, solution design, or enterprise systems
- Deep expertise in Salesforce (Sales/Service/Health Cloud) and/or Veeva CRM/Vault
- Strong understanding of life sciences business processes (commercial operations, MLR, medical affairs, patient services)
- Experience designing complex integrations (APIs, middleware, data platforms)
- Knowledge of regulated environments (GxP validation, audit readiness)
- Proven ability to lead client-facing architecture discussions and delivery teams
- Experience working in onshore/nearshore global delivery models
- Salesforce certifications (Application/System Architect, Technical Architect preferred)
- Veeva certification(s) across CRM/Vault domains
- Experience with data platforms (Snowflake, Databricks) and analytics tools (Power BI)
- Familiarity with ComplianceWire, AgileLoft, or QA/regulatory systems
- Experience in consulting or managed services engagements
- Knowledge of Agile, SAFe, and DevOps frameworks
- CRM architecture & solution design
- Data modeling & integration architecture
- Regulatory compliance (GxP, HIPAA, 21 CFR Part 11)
- Stakeholder engagement & executive communication
- Platform governance & best practices
- Performance optimization & technical leadership
Salesforce CRM Architect - health cloud (Onshore/Nearshore) - Life Sciences
Industry: Life Sciences / Pharma / Biotech
Work Model: Onshore (US) or Nearshore (LATAM / Canada support for US teams)
Overview
The CRM Architect is responsible for designing and governing enterprise CRM solutions across life sciences organizations, primarily leveraging Salesforce Health Cloud and Veeva CRM/Vault. This role provides strategic and technical leadership to ensure scalable, compliant solutions supporting commercial, medical, and patient services functions.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Key Skills
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