Employer Industry: Technology Solutions and Services

Why consider this job opportunity:
- Full-time remote work opportunity with flexible shifts available
- Excellent compensation and comprehensive benefits package
- Paid training provided to ensure you are well-prepared for the role
- Opportunities for career advancement within a growing company
- Supportive and collaborative work environment that values diversity and inclusion
- Medical, dental, vision, and 401K with employer match included in benefits

What to Expect (Job Responsibilities):
- Answer inbound customer calls in a prompt and professional manner
- Analyze problems with customer equipment rapidly and efficiently
- Escalate tickets to appropriate teams to ensure timely resolution of issues
- Create and update tickets for every interaction, ensuring accurate notes are recorded
- Perform additional duties as assigned to support customer service efforts

What is Required (Qualifications):
- High school diploma or GED required
- Call center experience is a plus
- Must possess excellent telephone etiquette and communication skills
- Proficient in using Microsoft Office software
- Ability to multitask effectively in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Passion for providing solutions to customers and a strong service orientation
- Well-organized with attention to detail and ability to follow ticket protocols
- Experience in a customer service role, particularly in a call center setting

#TechnologySolutions #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

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