Medical Assistant

A Brief Overview

At University Hospitals, our Medical Assistants play a vital role in creating a positive, patient-centered experience. As a Medical Assistant, you will be a key member of the care team, supporting patients throughout their visit while partnering with providers and colleagues to deliver exceptional outpatient care.

In this role, you'll combine your clinical and administrative skills to help patients feel welcomed, informed, and cared for. From rooming patients and obtaining vital signs to assisting with procedures and supporting efficient clinic operations, you'll make a meaningful difference in the lives of those we serve every day.

What You Will Do

• Build positive relationships with patients and help create an outstanding experience from arrival through departure.
• Prepare patients for their visit by collecting health information, obtaining vital signs, and documenting accurately in the electronic medical record.
• Support providers during examinations and procedures to ensure high-quality, efficient care.
• Help coordinate patient flow and clinic operations to keep appointments running smoothly.
• Assist with scheduling appointments, verifying insurance information, and completing required patient documentation.
• Deliver compassionate, patient-centered care while promoting patient comfort, safety, and well-being.
• Collaborate with physicians, advanced practice providers, nurses, and other healthcare professionals to support coordinated care.
• Maintain a safe, clean, and organized environment for patients, visitors, and team members.

What Makes You Successful

• You enjoy working directly with patients and helping them feel comfortable and supported.
• You are organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• You communicate effectively and work collaboratively as part of a healthcare team.
• You are committed to providing exceptional service and treating every patient with compassion, dignity, and respect.

Additional Responsibilities

• Perform other duties as assigned.
• Comply with all University Hospitals policies, procedures, and standards.
• Follow all requirements related to the privacy, security, and appropriate use of Protected Health Information (PHI).
• Complete department-specific training and orientation requirements as applicable.

Education

• Completion of a Medical Assistant Program (Required) and
• High School Equivalent / GED (Required)

Work Experience

• less than 1 year clinical experience as a Medical Assistant (Preferred)

Knowledge, Skills, & Abilities

• Able to communicate effectively with people from varied socioeconomic backgrounds. (Required proficiency)
• Able to organize changing work assignments. (Required proficiency)
• Medical terminology knowledge. (Preferred proficiency)
• Basic patient care skills (Required proficiency)
• Patent focused (Required proficiency)
• Positive attitude (Required proficiency)
• Computer skills (Required proficiency)

Licenses and Certifications

• Certified Medical Assistant (CMA) (Preferred)
• BLS (Basic Life Support) (Preferred within 90 Days)

Physical Demands

• Standing Frequently
• Walking Frequently
• Sitting Rarely
• Lifting Frequently up to 50 lbs
• Carrying Frequently up to 50 lbs
• Pushing Frequently up to 50 lbs
• Pulling Frequently up to 50 lbs
• Climbing Occasionally up to 50 lbs
• Balancing Occasionally
• Stooping Frequently
• Kneeling Frequently
• Crouching Frequently
• Crawling Occasionally
• Reaching Frequently
• Handling Frequently
• Grasping Frequently
• Feeling Constantly
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Constantly
• Eye/Hand/Foot Coordination Constantly

Travel Requirements

• 10%