Medical Receptionist

Location: Waltham, MA

Schedule: Monday–Friday, 6:30 AM–2:30 PM, with weekend and holiday rotation as needed

Position Summary

As a Medical Receptionist, you will play a vital role in creating a welcoming and positive experience for every patient, visitor, and team member who enters our practice. Serving as the face of the organization, you will combine exceptional customer service with strong organizational skills to support daily operations and help ensure a seamless patient journey. The ideal candidate is a proactive, detail-oriented professional who thrives in a fast-paced healthcare environment and enjoys making meaningful connections with others.

How You’ll Contribute

This position is responsible for answering patient phone calls, scheduling appointments, responding to non‑clinical requests from patients and staff, and warmly welcoming patients as they move through a structured schedule of appointments. The Receptionist collaborates closely with members of our multidisciplinary team to resolve issues and maintain a positive image of the practice for patients, referring physicians, and the public.

Key Responsibilities

• Welcome and greet patients and visitors in a professional and compassionate manner
• Answer and route patient phone calls
• Maintain a calm, composed, and professional demeanor
• Anticipate patient needs and anxieties; provide clear and supportive responses to questions
• Schedule patient appointments in accordance with physician templates
• Identify scheduling conflicts and recommend appropriate solutions
• Maintain accurate patient records, including demographic, financial, and insurance information
• Collect co‑pays and patient payments
• Coordinate patient care in collaboration with nursing staff
• Partner with the Finance Department to ensure reimbursement and insurance information is complete
• Complete appointment confirmations and patient charting

Skills & Qualifications

• High School Diploma or GED required; Associate degree preferred
• Minimum of 1 year experience as a medical office receptionist
• Minimum of 3 years customer service experience
• Strong computer proficiency
• Excellent listening, communication, and interpersonal skills
• Ability to work independently and exercise sound judgment
• Comfort working in a fast‑paced, high‑standard, and occasionally stressful environment

Benefits

Everleap Fertility offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week:

• Medical, Dental, Vision Insurance Options
• Paid Time Off & Paid Holidays
• Company‑Paid Life Insurance, Long‑Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• 401(k) Retirement Plan
• Tuition Reimbursement

About Everleap Fertility

Built on the legacy of RMA, Boston IVF, Conceptions, and six other leading North American fertility practices, Everleap Fertility brings together more than 200 physicians and embryologists across 60+ locations in the U.S., including 25 IVF laboratories focused on the next leap forward in reproductive medicine. Together, we have helped hundreds of thousands of patients build families for more than 40 years. As part of IVI Institute, Everleap Fertility contributes to a global community working together to advance the field and bring progress in reproductive medicine into patient care.

Equal Employment Opportunity Statement

Everleap Fertility is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Everleap Fertility is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Everleap Fertility are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Everleap will not tolerate discrimination or harassment based on any of these characteristics. Everleap encourages applicants of all ages.

Monday - Friday 6:30am - 2:30pm