Practice Administrator

Triangle, MSO, part of the Everleap Fertility family, network of state-of-the-art fertility practices in the United States, is currently seeking a Practice Operator to join our Raleigh, North Carolina practice! We are bringing dreams to life through cutting-edge innovation and individualized care, for a healthier future.

Are you a natural leader with hands-on experience running a healthcare business? Do you thrive in leading high performing teams that deliver a differentiated patient experience? We’re looking for someone like you to lead one of our practices providing world-class fertility care to a patient community.

The Practice Operator serves as the senior leader, accountable for the day-to-day operations of multiple clinics across three strategic pillars: culture, operations and financial performance. The Practice Operator coaches and develops the next generation of leaders, preparing teammates for future growth in partnership with their clinical dyad partner.

This position is responsible for driving operational execution across hub and satellite clinic locations (where applicable) in a localized state geography, enabling discipline and consistency in the way care is delivered to our patients. They will achieve those results through actions including: actively coaching and developing their team, instilling clinic operation excellence and have strong analytical skills. This role will need to successfully engage with senior leaders of the company to accurately reflect performance while working in a matrixed environment of support resources.

Essential Functions and Accountabilities:

• Employs a ‘servant leadership’ mindset in collaboration with a clinical dyad partner; develops and coaches all team members
• Take full ownership in delivering a differentiated patient experience – to increase access to care and decrease time to treatment for patients who trust us as their place of care
• Understand and act on key financial drivers such as EBITDA, visit completion and service mix
• Collaborate with clinical dyad partner and finance to identify and implement strategies to increase care completion to the designated community
• Deliver proactive scheduling, teammate optimization to support all patients in meeting their care needs
• Hire, develop, retain high-performing teams by leading effective onboarding and coaching programs for new teammates
• Conduct regular rounding, performance check-ins to foster a connected and motivated team to improve performance
• Provide the overall leadership to the clinic to assure all team members (1) have a clear sense of their role, (2) know the results expected, (3) understand and accomplish what is required to achieve Practice goals and objectives, (4) know how well the Practice is performing, and (5) are motivated to achieve and continuously improve results. Work within an environment that encourages the achievement of individual goals that are consistent with Practice goals, and recognizes and rewards individuals for their unique contributions.
• Leads people, coordinates and inspires the team and achieves results under challenging circumstances
• Understands competitive healthcare environment and utilizes insight to proactively surface opportunities to ensure Company exceeds service levels of others
• Is accountable to personally set the example for demonstrating Company values and fosters a culture where Company values are displayed and adhered to staff members
• Ensures tasks performed of all positions at the practice locations are aligned with companywide standards
• Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient records
• Provides extraordinary customer service to all internal and external customers (including patients and other team members)
• Monitors office communication and performance to ensure that the full team operate in an efficient, accurate and customer-focused manner.
• Comfort patients by anticipating patients’ anxieties and answering patients’ questions and addresses and resolves all customer-service or team member issues.
• Applies a bias towards root cause in operational problem solving, seeking to improve people, process and systems before increasing costs and complexity

Other Responsibilities:

• Reviews reports to ensure target metrics are achieved and processes are being followed
• Ensures co-pays are compliantly collected and cash is reconciled and deposited
• Conducts walk-through of the Center to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.
• Conducts trainings and refreshers regarding Accrediting Boards Requirements and HIPAA compliance, ensures annual OSHA trainings occur and employees have all required certifications current in their files
• Monitors housekeeping activities
• Monitors and/or alters team member work schedules, including approval of overtime or vacations

Competencies:

• Drives Results: Consistently achieves results, even under tough circumstances
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Customer Focus: Building strong customer-centric relationships and delivering customer-centric solutions
• Demonstrates Self-awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
• Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions

KNOWLEDGE, SKILLS AND ABILITIES:

• Highly developed business acumen and acuity
• Dynamic individual with outgoing, energetic, and collaborative personality
• Strong track record of taking on new assignments and quickly mastering new ways of accomplishing goals
• Analytical, organized, driven by attaining results. Exceptionally detail-oriented with a high degree of objectivity and methodical skills to ensure accuracy of reports and data
• Exceptional written, verbal, and interpersonal communication skills; comfortable with public speaking
• Emotionally mature, able to initiate, conduct and navigate difficult conversations with individuals at all levels
• Strategic and visionary approach to work. Innovative, creative, and continually seeking ways improve efficiency and productivity through cutting-edge, technological advancements
• Openness to learning with a curiosity about the IVIRMA Way and willingness to adapt to our innovative approach to improving health outcomes
• Capability to effectively communicate with employees, patients, and other individuals in a professional and courteous manner
• Keen ability to manage multiple projects and processes and work effectively with other team members
• Proficient in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
• Ability and willingness to travel locally and regionally
• Spoken and written fluency in English
• This position requires use and exercise of independent judgment

Requirements:

• Bachelor’s degree required: Master’s in Business, Healthcare Administration, Nursing or a related discipline with a minimum of 5 years' related internal and/or external work experience in same or similar service industry required
• MBA, MHA, MPA or a Master's degree in a related discipline preferred

Position Requirements/Experience:

• A minimum of 5 years' progressive supervisory/managerial experience required
• A minimum of 3 years' Income Statement management experience required
• Proficiency in electronic practice and health record management systems
• Extensive experience in financial management
• Exceptional organizational and time-management skills
• In-depth knowledge of applicable healthcare regulations
• Excellent leadership, interpersonal, and communication skills

Everleap Fertility offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week:

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance, Long‑Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

About Everleap Fertility

Built on the legacy of RMA, Boston IVF, Conceptions, and six other leading North American fertility practices, Everleap Fertility brings together more than 200 physicians and embryologists across 60+ locations in the U.S., including 25 IVF laboratories focused on the next leap forward in reproductive medicine. Together, we have helped hundreds of thousands of patients build families for more than 40 years. As part of IVI Institute, Everleap Fertility contributes to a global community working together to advance the field and bring progress in reproductive medicine into patient care.

EEO Statement

Everleap Fertility is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Everleap Fertility is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Everleap Fertility are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Everleap Fertility will not tolerate discrimination or harassment based on any of these characteristics. Everleap Fertility encourages applicants of all ages.