Office Manager

Office Manager | Farmers Branch

A local HVAC contractor in Dallas is Hiring an Office Manager

Pay: $64,000 - $74,000 salary, depending on experience + bonuses

Work Schedule: Monday to Friday | 8:00am to 5:00pm | occasional overtime

We are looking for an Office Manager with a positive attitude who is dependable, detailed, and a team player. This position is the first point of contact with our customers and provides primary support and direction to our office team CSR's, Dispatcher, and our clients.

Benefits:

• Medical Insurance 75% paid by employer
• Dental insurance
• Vision insurance
• 401K
• 6 Paid holidays
• Paid vacation
• 3 Sick days

Requirements

• Positive attitude
• Service Titan Navigator Certification

Essential Job Duties:

• Manage the CSR's and Service Dispatcher
• Ensure highest level of internal customer service
• Work with warehouse to ensure proper stocking of materials
• Ensuring booking and service contract sales goals are being met
• Weekly KPI reports: Ensuring data is current and correct
• Maintenance and upkeep of customer records
• Create monthly newsletter
• Updated / Maintain Social Media
• Maintenance and upkeep of lead generation sights
• Angie's List, Home Advisor etc.
• Assist owner with business planning, social media and marketing initiatives
• Answering incoming calls
• Resolve customer complaints and billing issues
• Billing: Verifying prior days jobs are correctly priced and then batched
• Accounts Receivable: Weekly management of collections
• Maintain and coordinate office supply Inventory
• Other duties as assigned

What We're Looking For:

• 3 to 5 Years office management experience in the service industry, call center, or similar industry
• Knowledge of HVAC industry is recommended but not required
• QuickBooks experience
• Experience supervising, training and motivating colleagues
• Advanced Computer skills: Word & Excel
• Service Titan software experience a plus
• Billing experience
• Accounts Receivable
• Strong data entry skills
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Dispatching experience desired