Office Manager

Responsibilities

About Foundations Recovery Network

We are the premier provider of integrated treatment for addiction and mental health issues. Our focus on professionalism, clear communication and accuracy lets our treatment teams connect daily about each patient’s needs. We prioritize social and life skills development as well as health, wellness, and holistic approaches to recovery.

Our Intensive Outpatient Program (IOP) offers comprehensive, integrated outpatient treatment with flexible daytime and evening programs to address addiction and mental health issues in a supportive atmosphere. The integrative and holistic approach to our patient treatment includes group therapy, individual therapy, family therapy, yoga therapy, acupuncture massage therapy, and medication management.

Our patient-centered care and emphasis on education sets us apart from others in the industry. If you have a passion for helping others, find hope and healing, we want to hear from you!

You can expect our employees to:

• Prioritize patient well-being
• Be open, honest, and empathetic
• Be committed to patient-centered care
• Be supportive, compassionate, and respectful
• Be focused on patient recovery mindset
• Thrive on working collaboratively with others

Additionally, we will provide:

• Competitive compensation
• Generous Paid Time Off
• 401K with company match and discounted stock plan
• Excellent Medical, Dental, Vision, and Prescription Drug Plan, etc.

Qualifications

We are seeking:

A compassionate, efficient, and detailed-orientated Office Manager who thrives in a collaborative treatment environment and is passionate about supporting both patients and staff.

The ideal candidate will demonstrate strong organizational and time management skills, the ability to effectively manage day-to-day office operations and administrative responsibilities, and a commitment to professionalism, accuracy, and clear communication.

The successful candidate will demonstrate adaptability, professionalism, organizational and time management skills, while being able to prioritize and manage multiple responsibilities in a fast-paced healthcare environment.

Responsibilities:

• Coordinate the daily administrative and operational functions of the outpatient treatment center
• Maintain a professional, organized, and welcoming office environment for patients, visitors, and staff
• Coordinate front office operations, including patient intake processes, scheduling, phone coverage, and general office workflow
• Support communication between patients and staff
• Ensure accuracy and confidentiality of patient records, documentation, and administrative files in compliance with HIPPA, The Joint Commission, and Company policies
• Assist with monitoring compliance related requirements
• Manage office supplies, equipment, vendor communication, and facility related administrative needs
• Support leadership with reporting, data tracking, invoice processing, and other administrative projects as assigned
• Assist in maintaining schedules for providers, therapists, group sessions, and treatment-related services
• Provide administrative support during audits, surveys, and Joint Commission accreditation activities
• Help maintain a collaborative, patient-centered environment focused on professionalism, compassion, and quality of care
• Address patient and family concerns professionally and escalade issues appropriately when needed
• Ensure timely and professional communication with internal shareholders, referral sources, and community partners
• Demonstrate flexibility, accountability, and commitment
• Adhere to company policies and procedures

Minimum Qualifications

Associate’s degree

5+ years:

• Experience managing daily office operations within healthcare, behavioral health, addiction treatment, or mental health setting
• Experience coordinating administrative functions, scheduling, patient intake, and front office operations in a fast-paced environment
• Experience with electronic health records, scheduling platforms, and Microsoft Office applications
• Experience with insurance verification, authorizations, patient communication, and general healthcare administrative processes
• Experience handling multiple priorities while maintaining professionalism, organization, accuracy, and strong attention to details

Preferred Qualifications

Bachelor’s degree in healthcare administration, business administration, psychology, sociology, or related a related behavioral health field

10+ years:

• Experience managing daily office operations within healthcare, behavioral health, addiction treatment, or mental health setting
• Experience coordinating administrative functions, scheduling, patient intake, and front office operations in a fast-paced environment
• Experience with electronic health records, scheduling platforms, and Microsoft Office applications
• Experience with insurance verification, authorizations, patient communication, and general healthcare administrative processes
• Experience handling multiple priorities while maintaining professionalism, organization, accuracy, and strong attention to details

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

We are seeking:

A compassionate, efficient, and detailed-orientated Office Manager who thrives in a collaborative treatment environment and is passionate about supporting both patients and staff.

The ideal candidate will demonstrate strong organizational and time management skills, the ability to effectively manage day-to-day office operations and administrative responsibilities, and a commitment to professionalism, accuracy, and clear communication.

The successful candidate will demonstrate adaptability, professionalism, organizational and time management skills, while being able to prioritize and manage multiple responsibilities in a fast-paced healthcare environment.

Responsibilities:

• Coordinate the daily administrative and operational functions of the outpatient treatment center
• Maintain a professional, organized, and welcoming office environment for patients, visitors, and staff
• Coordinate front office operations, including patient intake processes, scheduling, phone coverage, and general office workflow
• Support communication between patients and staff
• Ensure accuracy and confidentiality of patient records, documentation, and administrative files in compliance with HIPPA, The Joint Commission, and Company policies
• Assist with monitoring compliance related requirements
• Manage office supplies, equipment, vendor communication, and facility related administrative needs
• Support leadership with reporting, data tracking, invoice processing, and other administrative projects as assigned
• Assist in maintaining schedules for providers, therapists, group sessions, and treatment-related services
• Provide administrative support during audits, surveys, and Joint Commission accreditation activities
• Help maintain a collaborative, patient-centered environment focused on professionalism, compassion, and quality of care
• Address patient and family concerns professionally and escalade issues appropriately when needed
• Ensure timely and professional communication with internal shareholders, referral sources, and community partners
• Demonstrate flexibility, accountability, and commitment
• Adhere to company policies and procedures

Minimum Qualifications

Associate’s degree

5+ years:

• Experience managing daily office operations within healthcare, behavioral health, addiction treatment, or mental health setting
• Experience coordinating administrative functions, scheduling, patient intake, and front office operations in a fast-paced environment
• Experience with electronic health records, scheduling platforms, and Microsoft Office applications
• Experience with insurance verification, authorizations, patient communication, and general healthcare administrative processes
• Experience handling multiple priorities while maintaining professionalism, organization, accuracy, and strong attention to details

Preferred Qualifications

Bachelor’s degree in healthcare administration, business administration, psychology, sociology, or related a related behavioral health field

10+ years:

• Experience managing daily office operations within healthcare, behavioral health, addiction treatment, or mental health setting
• Experience coordinating administrative functions, scheduling, patient intake, and front office operations in a fast-paced environment
• Experience with electronic health records, scheduling platforms, and Microsoft Office applications
• Experience with insurance verification, authorizations, patient communication, and general healthcare administrative processes
• Experience handling multiple priorities while maintaining professionalism, organization, accuracy, and strong attention to details

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

About Foundations Recovery Network

We are the premier provider of integrated treatment for addiction and mental health issues. Our focus on professionalism, clear communication and accuracy lets our treatment teams connect daily about each patient’s needs. We prioritize social and life skills development as well as health, wellness, and holistic approaches to recovery.

Our Intensive Outpatient Program (IOP) offers comprehensive, integrated outpatient treatment with flexible daytime and evening programs to address addiction and mental health issues in a supportive atmosphere. The integrative and holistic approach to our patient treatment includes group therapy, individual therapy, family therapy, yoga therapy, acupuncture massage therapy, and medication management.

Our patient-centered care and emphasis on education sets us apart from others in the industry. If you have a passion for helping others, find hope and healing, we want to hear from you!

You can expect our employees to:

• Prioritize patient well-being
• Be open, honest, and empathetic
• Be committed to patient-centered care
• Be supportive, compassionate, and respectful
• Be focused on patient recovery mindset
• Thrive on working collaboratively with others

Additionally, we will provide:

• Competitive compensation
• Generous Paid Time Off
• 401K with company match and discounted stock plan
• Excellent Medical, Dental, Vision, and Prescription Drug Plan, etc.