Patient Access Associate

Job Summary

Ensure the operations of on-site and off-site patient access, registration and cashier functions to efficiently admit and discharge patients and maximize the hospital’s cash position. Facilitate the resolution of all customer service issues. Ensure staff members develop and maintain a thorough knowledge of the various systems utilized by Patient Access Services.

Essential Functions

• Computer skills, customer service, medical terminology and the ability to do multiple tasks simultaneously.
• Strong analytical and project management skills essential. Outstanding organizational skills and professionalism
• Knowledge of third party payer requirements. Must be proficient in insurance verification process using on-line techniques.
• Excellent written and verbal communication skills and superior problem solving and interpersonal skills with a variety of individuals are essential
• Complies with all Federal and State laws and regulations.
• Creates new policies and procedures and ensures that existing departmental policies and procedures are complied with.
• Monitors and audits the accuracy of all information obtained. Enforces that all registration documents, photo IDs and insurance cards are being scanned accurately.
• Responsible for providing Ancillary Providers with necessary and accurate information.
• Responsible to assure a good working relationship with physicians and their office staff as well as fostering a close working relationship with the Hospital Utilization Review staff and the Medical Records department.
• Hands-on with the registration process and helps out wherever the workload dictates.
• Responsible to keep superiors informed of all problems or unusual matters of significance. Responsible to keep staff informed of system changes or compliance issues through group meetings.
• Ability to motivating staff in a dynamic environment is essential
• Performs other job related duties as assigned.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Education/Certifications
Associates Degree in Business OR Equivalent work experience in hospital admissions setting

Minimum Work Experience
Two (2) to three (3) years of directly related experience in hospital admissions

Position Type/Expected Hours of Work: Must be willing to work holidays, weekends and provide additional coverage as needed