Switchboard Operator

Job Summary

Provides assistance and excellent customer service to individuals contacting the Hospital for medical services, business or other needs. Operators will receive calls and connect people to the appropriate locations or extension. Ability to utilize the online beeper system and provide emergency communications as necessary to local, state, federal or other agencies as directed.

Essential Functions

• Must have excellent customer service skills, telephone etiquette, be poised and have the ability to remain calm under emergency or pressure situations.
• Must be able to multitask independently and work in a high stress environment.
• Individual must have the ability to manage activity and maintain accountability of activity through an organized documentation process.
• Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
• Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
• Route emergency calls appropriately.
• Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.
• Relay and route written and verbal messages.
• Place telephone calls or arrange conference calls as instructed.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Education/Certifications
High School Diploma or equivalent

Minimum Work Experience
Customer service experience and 1 year Switchboard Operator experience.

Position Type/Expected Hours of Work: Must be willing to work holidays, weekends and provide additional coverage as needed