Patient Access Representative

Job Title: Patient Access Representative

Location: Union (UNC)

Department Name: Patient Access Services

Req #: 0000256403

Status: Hourly

Shift: Day

Pay Range: $20.63 - $25.71 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Access Representative I position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely,

The Patient Access Representative I is responsible to greet all patients in a timely and friendly manner,

A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect,

Clearly review and communicate all forms and obtain required signatures for services provided,

The Patient Access Representative I ensures accuracy and thoroughness in collection and documentation of the patients demographic and insurance information and utilizes the technology available to complete the registration,

The Patient Access Representative I participates in creating a positive environment for patient and colleague satisfaction,

Provides excellent customer service to all patients, colleagues and other external and internal customers

Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, preregistration and or registration based on assigned work

Obtains and documents all demographic information to accurately identify the patient

Obtains insurance information, completes insurance verification and verifies appropriate authorization status, if required,

Ensures that all orders and prescriptions are compliant with appropriate signatures, proper documentation of diagnosis, patient identifiers and are linked to the correct encounter, as applicable,

Meets and exceeds department goals including accuracy, point of service collections and productivity

Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient

Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered

Demonstrates proficiency in the entire preadmission, registration, and financial clearance processes

Demonstrates a high level of efficiency, accuracy and productivity

Complies with organizational, facility, and departmental policies

Maintains department productivity by asking for additional duties when patient flow permits

Demonstrates initiative and motivation in role proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary

Reflects commitment to building a supportive work environment and maintains a positive attitude

Works closely and professionally with nursing and ancillary departments to foster a team environment

Participate in training all training both formally assigned, newsletters, job aides, in services, staff meetings, huddles and facility assigned trainings,

Weekend hours required

Other duties as assigned

High School Diploma required

Customer service experience preferred

Patient Access experience preferred

Medical terminology experience preferred

Computer skills required referring to the practical know how needed to operate computers, use software applications, and manage digital information effectively in professional settings

Bilingual preferred

Epic HB preferred