Patient Financial Counselor

Job Summary

• Respond to patient inquiries regarding medical bills, insurance claims, account balances, payments, and financial responsibilities.
• Answer and respond to inbound telephone calls, emails, and other patient communications in a professional and timely manner.
• Assist patients with resolving billing questions and account discrepancies.
• Explain payment options, insurance processes, and patient financial responsibilities.
• Verify insurance coverage and assist with insurance-related inquiries.
• Process payments and deposits received from auxiliary hospital departments.
• Review and process patient financial assistance and charity care applications in accordance with established guidelines.
• Initiate and submit patient refund requests to the Finance Department for processing.
• Maintain accurate and confidential patient account information.
• Collaborate with patients, insurance companies, hospital departments, and other stakeholders to facilitate accurate and efficient billing processes.
• Maintain compliance with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable policies and procedures regarding the privacy and security of protected health information.

Qualifications

Education

• High school diploma or equivalent required.

Experience

• Experience with medical billing procedures.
• Experience processing insurance claims.
• Familiarity with basic healthcare and medical terminology.
• Previous experience in healthcare customer service, patient financial services, or a related field is preferred.

Qualifications

• Proficient in 10-key data entry.
• Touch-typing proficiency of approximately 50–60 words per minute.
• Working knowledge of Microsoft Office applications.
• Excellent telephone etiquette and professional communication skills.
• Strong customer service and interpersonal skills.
• Ability to handle confidential and sensitive patient information with discretion.
• Strong attention to detail and organizational skills

Compensation/Benefits

• $18.08-$29.53/hr depending on previous work experience.
• Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement.

Work Shift

Day
Position Type

Regular Full Time

Education

• High school diploma or equivalent required.

Experience

• Experience with medical billing procedures.
• Experience processing insurance claims.
• Familiarity with basic healthcare and medical terminology.
• Previous experience in healthcare customer service, patient financial services, or a related field is preferred.

Qualifications

• Proficient in 10-key data entry.
• Touch-typing proficiency of approximately 50–60 words per minute.
• Working knowledge of Microsoft Office applications.
• Excellent telephone etiquette and professional communication skills.
• Strong customer service and interpersonal skills.
• Ability to handle confidential and sensitive patient information with discretion.
• Strong attention to detail and organizational skills

Compensation/Benefits

• $18.08-$29.53/hr depending on previous work experience.
• Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement.
• Respond to patient inquiries regarding medical bills, insurance claims, account balances, payments, and financial responsibilities.
• Answer and respond to inbound telephone calls, emails, and other patient communications in a professional and timely manner.
• Assist patients with resolving billing questions and account discrepancies.
• Explain payment options, insurance processes, and patient financial responsibilities.
• Verify insurance coverage and assist with insurance-related inquiries.
• Process payments and deposits received from auxiliary hospital departments.
• Review and process patient financial assistance and charity care applications in accordance with established guidelines.
• Initiate and submit patient refund requests to the Finance Department for processing.
• Maintain accurate and confidential patient account information.
• Collaborate with patients, insurance companies, hospital departments, and other stakeholders to facilitate accurate and efficient billing processes.
• Maintain compliance with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable policies and procedures regarding the privacy and security of protected health information.