Patient Registrar

Overview

Illinois CancerCare is seeking a friendly, detail-oriented Patient Registrar to join our Peoria clinic team. As a member of our front office team, you’ll help ensure a smooth and welcoming experience from check-in through registration. You’ll play a key role in supporting our mission by accurately collecting patient information, verifying insurance, and welcoming patients while delivering exceptional customer service.

Pay & Benefits

• Expected Hiring Pay Range: $17.00-$22.00 per hour
  (Based on experience, education, and other factors)
• Medical, dental, and vision insurance (multiple plan options)
• Special wellness programs – Maven, HingeHealth, Livongo, Vitality, and Wondr
• 401(k) retirement plan with employer contributions
• Company-paid life, short-term, and long-term disability insurance
• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Paid time off and holidays
• Employee Assistance Program (EAP)
• Discounts through our Perks Program

Responsibilities

What You’ll Do

• Complete New Patient registration process for Peoria patients including the completion and signatures of all paperwork, copies of insurance cards and an ID, as well as obtaining a patient photo for the chart and updating the information to the EMR & billing software.
• Responsible for explaining and obtaining signatures on Patient Financial Agreement, HIPAA (Privacy Notice), E-Prescribing Consent form and Release of Medical Information form.
• Review schedules prior to NPT appointments for eReg paperwork and completeness of NPT Chart demographics.
• Review Real Time eligibility software for changes of insurance and process those changes in a timely manner as well as notify authorization teams for further review.
• Contact patients and/or make appointments for additional information.
• Monitor Teams messaging for all SDR (stop, drop & roll) insurance changes that present at Peoria and Clinic Reception desks. Make changes promptly and notify Authorization teams for further review.
• Monitor Canopy Messaging and Insurance Change emails for Insurance Updates and notify appropriate authorization staff.
• Identify indigent/potential reimbursement problems and direct information. Provide information to the patient about Financial Hardship. Notify Financial Advocate ASAP.
• Follow up with clinic staff and patients to ensure completeness of data obtained.
• Assist with basic billing questions and payments, walk-in patients, yearend/first of the year insurance rush.
• Assist with duties of all positions of the Patient Registration Team.
• Other duties as requested or assigned.

Qualifications

What We’re Looking For

• High school diploma or GED (required)
• Strong customer service and communication skills
• Ability to multitask and remain calm in a fast-paced environment
• Experience in a medical office setting preferred
• Familiarity with medical terminology and EMR systems

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and occasionally required to reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a clinical environment and requires frequent interaction with staff, patients and the public.

What We’re Looking For

• High school diploma or GED (required)
• Strong customer service and communication skills
• Ability to multitask and remain calm in a fast-paced environment
• Experience in a medical office setting preferred
• Familiarity with medical terminology and EMR systems

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and occasionally required to reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a clinical environment and requires frequent interaction with staff, patients and the public.

What You’ll Do

• Complete New Patient registration process for Peoria patients including the completion and signatures of all paperwork, copies of insurance cards and an ID, as well as obtaining a patient photo for the chart and updating the information to the EMR & billing software.
• Responsible for explaining and obtaining signatures on Patient Financial Agreement, HIPAA (Privacy Notice), E-Prescribing Consent form and Release of Medical Information form.
• Review schedules prior to NPT appointments for eReg paperwork and completeness of NPT Chart demographics.
• Review Real Time eligibility software for changes of insurance and process those changes in a timely manner as well as notify authorization teams for further review.
• Contact patients and/or make appointments for additional information.
• Monitor Teams messaging for all SDR (stop, drop & roll) insurance changes that present at Peoria and Clinic Reception desks. Make changes promptly and notify Authorization teams for further review.
• Monitor Canopy Messaging and Insurance Change emails for Insurance Updates and notify appropriate authorization staff.
• Identify indigent/potential reimbursement problems and direct information. Provide information to the patient about Financial Hardship. Notify Financial Advocate ASAP.
• Follow up with clinic staff and patients to ensure completeness of data obtained.
• Assist with basic billing questions and payments, walk-in patients, yearend/first of the year insurance rush.
• Assist with duties of all positions of the Patient Registration Team.
• Other duties as requested or assigned.