Patient Service Representative

Job Title: Patient Service Representative IIJob Description

The Patient Service Representative II provides comprehensive clerical and administrative support in a fast-paced outpatient clinic or medical office setting. This role manages a high volume of patient coordination and complex scheduling while maintaining exceptional standards of patient service and care. The Patient Service Representative II follows established practices, policies, and guidelines to ensure accurate patient information, efficient clinic operations, and a positive experience for every patient.

Responsibilities

• Independently manage patient check-in and check-out processes, including collecting payments and performing accurate reconciliation.
• Maintain complete and accurate patient demographic and insurance information in the CS-Link/Epic system, ensuring data integrity at all times.
• Schedule and coordinate patient appointments to support smooth patient flow, following established scheduling protocols, guidelines, and standard operating procedures.
• Handle complex and multi-coordination scheduling requests, such as echo, EKG, and other diagnostic or specialty visits, following appropriate provider visit sequencing including panel visits.
• Coordinate procedures and testing with other departments and ancillary services, monitor daily patient schedules, and identify and reschedule no show appointments.
• Analyze and interpret complex healthcare insurance benefits to estimate patients out-of-pocket expenses and determine authorization requirements.
• Manage providers master schedules, including handling schedule changes and managing related patient and provider correspondence.
• Coordinate patient referrals and authorizations, ensuring all interactions comply with healthcare regulatory standards and established best practices.
• Participate actively in departmental huddles and staff meetings, occasionally leading discussions or presentations to support team communication and process improvement.
• Manage department-specific data and workflows using lean methodology to support efficiency and continuous improvement.
• Promote and adhere to all infection prevention standards and departmental policies and procedures.
• Retrieve and obtain medical records as needed in accordance with clinical protocols, strictly following HIPAA and confidentiality guidelines.
• Manage patient flow in the clinic, guide patients through their work-up in other departments as necessary, and serve as a liaison between patients and the clinical team.
• Perform courier services within the medical center vicinity, such as picking up and dropping off supplies and documents as needed.
• Use a consistent, professional telephone greeting; answer incoming calls; take complete and accurate messages; triage inquiries; and route calls to the appropriate party to support patient care operations.
• Utilize an automated call distribution (ACD) system when required to manage call volume efficiently.
• Perform ad-hoc duties as needed to support clinic operations and patient care.

Essential Skills

• High school diploma or GED is required.
• Previous experience working as a Patient Service Representative is required.
• At least 1 year of recent experience in an outpatient clinic or medical office setting.
• Experience with medical insurance, referral processes, and benefit plans.
• Ability to read, understand, and respond accurately to detailed oral and written instructions.
• Strong attention to detail for maintaining accurate patient demographic and insurance information.
• Ability to manage high volumes of patient coordination and complex scheduling.
• Capability to analyze and understand complex healthcare insurance benefits and authorization requirements.
• Proficiency in handling patient check-in and check-out processes, including payment collection and reconciliation.
• Effective communication skills for interacting with patients, providers, and clinical staff.

Additional Skills & Qualifications

• 2 years of recent experience working in an outpatient clinic or medical office setting is preferred.
• 2 or more years of recent experience specifically as a Patient Service Representative is preferred.
• Experience using CS-Link/Epic or similar electronic health record systems.
• Understanding of medical terminology.
• Familiarity with lean methodology for managing department-specific data and workflows.
• Experience working with automated call distribution (ACD) phone systems.
• Demonstrated ability to participate in and occasionally lead team huddles and staff meetings.

Work Environment

This is an on-site, day shift position typically scheduled from 8:00 a.m. to 5:00 p.m. in a busy outpatient clinic or medical office environment in West Hollywood. The role involves frequent interaction with patients, clinical staff, and other departments, as well as regular use of electronic health record systems such as CS-Link/Epic and telephone systems that may include automated call distribution (ACD). The work setting follows established infection prevention standards, departmental policies, and HIPAA confidentiality guidelines. This is a strictly temporary role at this time, with potential for renewal depending on operational needs.

Job Type & Location

This is a Contract position based out of West Hollywood, CA.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in West Hollywood,CA.

Application Deadline

This position is anticipated to close on Oct 16, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.