Production Planner

Job Title: Production Planner / Customer & Sales Support

Job Description

The Production Planner / Customer & Sales Support connects production planning with customer service to ensure that orders are accurately scheduled, produced, and delivered on time. This role plans and schedules production in SAP, manages customer sales orders, and serves as the primary daily contact for customers regarding order status and delivery dates. The position works closely with production supervision and management to align priorities, capacity, and customer commitments while maintaining accurate data in the ERP system.

Responsibilities

• Plan and schedule production orders, including extrusion, cutting, and finishing/confection, based on demand, capacity, and material availability in collaboration with the Production Supervisor and Management.
• Create, maintain, and adjust detailed production schedules in SAP, ensuring that production is aligned with customer requirements and available resources.
• Maintain and monitor capacity planning, routings, bills of materials (BOMs), and standard times in cooperation with relevant departments to ensure accurate and efficient production planning.
• Monitor open production orders, backlogs, and delays in SAP, identify potential issues early, and take corrective action to minimize disruptions.
• Coordinate material requirements with Purchasing, including raw materials, packaging, and external processing, to ensure timely availability for production.
• Enter and maintain customer sales orders and schedule lines in SAP SD, ensuring accurate pricing, quantities, delivery dates, and terms in line with quotations and customer purchase orders.
• Send order confirmations to customers and confirm delivery dates only after verifying production capacity and material availability.
• Communicate daily with customers by email and phone to provide updates on order status, delivery dates, changes, and expedited requests.
• Handle order changes, cancellations, and escalations, and document all agreed changes accurately in SAP.
• Coordinate shipments with Logistics and support the invoicing process to ensure smooth and timely deliveries.
• Manage customer inquiries, complaints, and returns in coordination with the Quality department to maintain high customer satisfaction.
• Monitor customer forecasts and call-offs and incorporate them into production planning to support proactive scheduling and inventory management.
• Hold regular (daily or weekly) planning meetings with the Production Supervisor to align on production priorities, capacity constraints, and delivery risks.
• Report delivery performance, backlog, and open-order status to relevant stakeholders, highlight capacity and material issues early, and propose practical solutions.
• Keep SAP master data and order data accurate and up to date, ensuring that all planning and customer information is current and reliable.
• Work closely with production teams to ensure that production is planned and executed on schedule according to available materials and agreed timelines.

Essential Skills

• Proven experience in production planning within a manufacturing environment.
• Hands-on experience using SAP for production planning and sales order management, including SAP SD.
• Strong understanding of ERP systems and how they support planning, scheduling, and customer order management.
• Demonstrated ability to plan and schedule production based on demand, capacity, and material availability.
• Experience with capacity planning, routings, bills of materials (BOMs), and standard times.
• Experience in inventory management and coordination with Purchasing for materials and external processing.
• Experience in customer support or customer service, especially related to order status, delivery dates, and order changes.
• Ability to monitor open production orders, backlogs, and delays and take corrective action proactively.
• Strong communication skills for daily interaction with customers, production, logistics, purchasing, and quality.
• Attention to detail and accuracy in entering and maintaining sales orders, pricing, quantities, and delivery information in SAP.
• Ability to analyze customer forecasts and integrate them into planning activities.
• Capability to report on delivery performance, backlog, and open orders and to identify and communicate risks early.

Additional Skills & Qualifications

• Experience with purchasing, procurement, and coordination of raw materials and packaging.
• Experience in supply chain and schedule planning within a manufacturing setting.
• Strategic planning mindset with the ability to balance customer needs, capacity, and material constraints.
• Familiarity with coordinating shipments and supporting invoicing processes.
• Experience working closely with Quality to manage complaints and returns.
• Ability to lead or actively participate in regular planning meetings with production leadership.
• Comfort working in a fast-paced environment where priorities may shift based on customer demand.
• Strong organizational and time management skills to handle multiple orders and deadlines simultaneously.

Why Work Here?

The organization offers a supportive and flexible work environment with a strong focus on work-life balance and employee well-being. You can take advantage of flexible start times for your 8-hour shift, paid lunches, and a generous paid time off package that includes 10 paid holidays and 22 PTO days. Comprehensive benefits include a choice of PPO or HDHP medical plans, as well as dental and vision coverage. The company pays for short-term disability, long-term disability, and a life insurance policy, providing added financial security. A 401(k) plan with a 50% match up to 6% supports long-term retirement planning. This environment values collaboration between production, planning, and customer service, offering the opportunity to make a direct impact on operational performance and customer satisfaction.

Work Environment

This role is based in a manufacturing environment and requires working onsite. The position follows an 8-hour workday with flexible start times between 6:00 a.m. and 9:00 a.m., allowing some flexibility in scheduling within standard daytime hours. You will work closely with production, logistics, purchasing, and quality teams to ensure that production is planned and executed efficiently and that customer commitments are met. The work involves extensive use of SAP and other ERP tools to manage production orders, capacity, materials, and customer orders. Regular planning meetings with the Production Supervisor help maintain alignment on priorities and address potential delivery risks. The dress code is casual-professional and safety-conscious, typically including khakis or jeans, a polo or collared shirt, and closed-toe shoes, suitable for a manufacturing setting.

Job Type & Location

This is a Permanent position based out of Dunlap, TN.

Pay and Benefits

The pay range for this position is $65000.00 - $72000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

10 holidays paid 22 PTO days We offer either a PPO or HDHP, dental, and vision. The company pays for STD, LTD, and a Life Insurance policy of $20k We also have a 401k and match 50% up to 6%,

Job Type & Location

This is a Permanent position based out of Dunlap, TN.

Application Deadline

This position is anticipated to close on Nov 18, 2026.

Workplace Type

This is a fully onsite position in Dunlap,TN.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.