Program Administrator

At Grace Lutheran Communities, we don’t just offer jobs—we offer meaningful careers rooted in compassion, service, and community. Every day, our team members make a real difference in the lives of others, creating a warm and welcoming environment where residents feel valued and cared for. If you’re looking for more than a paycheck and want to be part of something truly rewarding, you’ve found the right place. Join us and be part of a mission that matters.

PURPOSE:

Grace Lutheran Communities operates diverse programs providing client and family-oriented services to enrich the various stages of a person’s life in a caring, pleasant and safe environment. At Grace Lutheran Communities, our dedicated and compassionate employees provide high quality, Christian service to enhance human dignity and growth. You are expected to uphold our organization’s values: ministry, integrity, teamwork, innovation, and excellence while being responsible for the daily operations of the facility.

BENEFITS: (dependent on your work status)

• Competitive Pay
• Medical, Dental and Vision
• Health Savings Account
• Paid Time Off
• PayActiv – On demand access to earned wages
• Retirement match (up to 4%)

ESSENTIAL FUNCTIONS:

• Administer, direct and conduct all activities of the facility to carry out its goals and objectives
• Participate in development, implementation and maintain facility objectives and procedures
• Foster positive communication within the program/facility and the organization as a whole
• Promote organizations’ team concept
• Interpret philosophy, objectives, policies and procedures of organization to facility personnel
• Make decisions and perform all duties in accordance with organizations’ policies/procedures, state and federal regulations and in conformance with recognized standards
• Recruit and select qualified personnel necessary to meet the needs of the residents and facility
• Utilize a participative management style, encourage a team approach to decision making.
• Ensure quality services, prompt resolution of concerns and customer satisfaction.
• Continually monitor and evaluate staff performance
• Ensure the organization’s Human Resource policies and procedures are administered fairly and effectively
• Maintain financial stability of programs/services, working within guidelines and parameters established through organization policies
• Investigate and initiate incidents of discipline/corrective action (including discharge), if necessary, according to established personnel procedures, in conjunction with Human Resources
• Be Accessible to staff on all shifts
• Plan annual budget and work within an approved budget: supervise and approve all purchases
• Review department staff accident and incident reports
• Maintain and safeguard confidential information
• Communicate effectively with residents, families, co-workers, public and facility medical director
• Function independently in situations that require professional judgment
• Serve as a role model by recognizing and meeting the needs of the residents, families and staff through effective use of “Safety, Courtesy, Care and Efficiency” standards
• Adapt to frequent interruptions/changing situations
• Facilitate waiting lists; works with potential clients, families and various public/private agencies to determine appropriateness of CBRF setting for elderly
• Serve as a complaint investigator
• Complete required licensure renewals in a timely manner to ensure re-licensing by state agencies
• Other duties as assigned

PHYSICAL REQUIREMENTS:

• Twist and sit frequently, bend and walk occasionally
• Able to communicate orally and/or in writing with residents, co-workers, families, and the public

OTHER REQUIREMENTS:

• Three to five years administrative experience in a similar setting
• Must be currently licensed or able to be licensed immediately as a Nursing Home Administrator in the State of Wisconsin