Receptionist

Job Title: ReceptionistJob Description

The receptionist provides front desk and customer service support by handling customer inquiries, directing phone calls, processing paperwork, managing billing, and supporting daily branch logistics in a busy warehouse and office environment.

Responsibilities

• Greet customers and visitors in a professional and friendly manner and serve as the first point of contact at the front desk.
• Handle customer inquiries in person and over the phone, providing accurate information and timely assistance.
• Direct individuals calling in to the appropriate area, including inside sales, operations, and yard personnel.
• Manage and direct phone traffic, ensuring calls are routed quickly and correctly.
• Process paperwork accurately and efficiently, including forms, documents, and other administrative records.
• Support billing activities by organizing and managing related documentation and data entry.
• Perform data entry tasks to maintain accurate and up-to-date records in internal systems.
• Provide administrative and clerical support to the inside sales team and other departments as needed.
• File and maintain documents in an organized manner to ensure easy retrieval and compliance with internal procedures.
• Support daily branch logistics by coordinating with the yard and inside sales teams to keep operations running smoothly.
• Maintain a clean and organized work area and file system to promote efficiency and professionalism.

Essential Skills

• Proven customer service experience in a front desk, receptionist, or similar role.
• Experience directing phone traffic and routing calls to appropriate departments.
• Strong data entry skills with attention to accuracy and detail.
• Administrative support experience, including filing, paperwork processing, and clerical tasks.
• Ability to handle multiple tasks in a fast-paced environment while maintaining professionalism.
• Effective communication skills for interacting with customers, callers, and internal teams.
• Ability to work collaboratively with inside sales, operations, and yard teams.

Additional Skills & Qualifications

• Experience working in a warehouse, logistics, or branch operations environment is a plus.
• Familiarity with basic office equipment and computer systems.
• Strong organizational skills to maintain clean and orderly work and file areas.
• Comfort working closely with a small team in both office and yard settings.

Why Work Here?

Employees enjoy a comprehensive benefits package that includes insurance coverage such as medical, dental, vision, life insurance, and more, along with a 401(k) savings plan to support long-term financial goals. The organization offers paid vacations and holidays, supporting a healthy work-life balance. Team members work in a supportive environment with opportunities to collaborate closely with a small, dedicated group of colleagues.

Work Environment

The role is based in a newer warehouse facility in Altoona with a large, organized yard. You will work closely with a small team in the yard and a small team of inside sales members within the facility, fostering a collaborative and tight-knit atmosphere. The position follows a first-shift schedule, Monday through Friday, from 7:00 a.m. to 3:30 p.m., with the option to work until 5:30 p.m. if desired. The dress code consists of work-appropriate jeans and shirt with closed-toe shoes, suitable for a warehouse and office environment.

Job Type & Location

This is a Contract to Hire position based out of Altoona, IA.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Altoona,IA.

Application Deadline

This position is anticipated to close on Aug 31, 2026.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.