Receptionist

Lexitas is a legal support company that offers an array of services including court reporting, medical record retrieval, registered agent services and legal talent outsourcing. Our Records Retrieval Division is currently looking for a Receptionist. The position is available in our Lansing, Michigan office.

Lexitas offers a full comprehensive benefit package that includes health insurance, PTO, Personal Days, paid holidays, and a 401(k) match.

SUMMARY:
The Receptionist is a crucial role that serves as the main point of contact for all clients, vendors, locations, and claimants to ensure our success. This includes answering phone, managing and processing email and incoming mail; through processing records, invoices, answering location questions and forwarding client orders to account managers.

ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Manage up to 150 calls per day.
•Answer multi-line phone and forward client calls to account managers, onsite personnel, Headquarters, answer question and process calls.
•Manage emails daily.
•Research to see if inquiries were received and follow up on partial faxes.
•Manage mail distribution.
•Distribute checks and bills to accounting; and disseminate all other mail to appropriate staff as required.
•Process all rejections or objections and forward to account managers.
•Refer unresolved customer inquiries and/or grievances to designated departments for further investigation.
•Assists with customer service calls/issues.
•Report all pertinent findings of customer inquiries, complaints and client satisfaction to applicable management when necessary.
•Safeguards confidentiality of the medical records and complies with all local, state, and federal laws pertaining to medical records. Assures compliance with all HIPAA regulations concerning use, retrieval, storage, and sharing of medical records.
•Any other duties of similar or lesser nature as required.

COMPETENCIES, SKILLS AND ABILITIES:
•Flexible schedule and availability to work occasional overtime as required.
•Excellent Customer Service skills, with an upbeat and positive attitude.
•Take ownership and accountability, as well as manage internal and external expectations.
•Adheres to compliance policies.
•Constantly strives to achieve excellence in day-to-day operations of respective department.
•Strong since of integrity, initiative and extraordinary teamwork aptitude.
•Highly organized, efficient and extremely resourceful.
•Possess excellent written and verbal communication skills.
•Computer literate and able to learn the use of new software with ease.
•Ability to multi-task.
•Works collaboratively with all members of management to resolve departmental and organizational challenges. expeditiously, economically, professionally and with minimum disruption to the practice.
•Excellent attendance and punctuality.
•General computer skills (Outlook, Word, Adobe Acrobat, Internet Explorer, Windows.)

EDUCATION / EXPERIENCE:
•High school diploma or equivalent required.
•A minimum of 1-year experience in administrative role.

SUPERVISORY RESPONSIBILITIES:
This role is not a supervisor position.

LANGUAGE SKILLS:
Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

CERTIFICATES, LICENSES, REGISTRATIONS:
None

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

TRAVEL REQUIREMENTS:
This position does not require travel.

OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO STATEMENT:
Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

EOE Employer/Vet/Disabled.