Remote Bilingual Customer Service Representative

Job Description

Remote Bilingual Healthcare Customer Service Representative

Must be fluent in English & Spanish

As a member of the Healthcare Call Center team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients' success.

In this position you will be answering calls regarding healthcare benefits. The calls are related to Assisting members with enrollment into the Medicare plan, Disenrolling them from their plan, processing claims regarding their plan etc.

There are plenty of growth opportunities within the healthcare team.

• Starting pay is $13.67 an hour.
• Hours of Operation: Monday-Friday 8:00AM - 11:00PM EST, Saturday & Sunday 8:00AM EST - 8:00 PM EST
• Production Schedule: Production schedule is assigned during training and will fall between the hours of operation. Must be flexible to work during hours of operation.
• Training is paid.
• Training Duration: 7Weeks & 2 Days in a Classroom and 2 Weeks & 2 Days Nesting
• You are not allowed to miss a day of training.
• Health benefits medical, dental and vision are available on 1st day of employment.
• Paid time off is accrued after 180 days of employment.
• Successfully learn and navigate 30-40 systems.

About the Bilingual Healthcare Customer Service Representative role:

• Excellent communication skills
• Successfully complete customer service assessment & typing test
• Keyboarding and software proficiency
• Great problem-solving skills
• Ability to effectively multi-task
• High school diploma, GED, or college degree
• Ability to successfully complete a mandatory paid training program.
• Successful completion of background check is required for this position.
• You will manage a steady volume of incoming calls from customers while navigating through multiple systems.

A few of the questions you may receive as a healthcare call center advocate are the following:

• Can you please help place a refill of my prescriptions?
• Do you know the tracking details on my order?

Equipment and workspace requirements:

• We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)
• You must have a home internet connection with 25 Download and 10 Upload Speed (you may do a quick check through speedtest.googlefiber.net)
• Must be able to hardwire your work computer directly to your home modem via ethernet. (Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable.
• Must have a quiet, distraction free workspace. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area)

The application process will take less than 20 minutes and includes everything required to be considered.

1. Apply to the role and provide your basic profile information (2 minutes)

1. Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes).

1. Complete a typing test (2 minutes) You will need a keyboard.

1. Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)

Important

• It is important that you complete the application in a timely manner to be considered for the role.
• Your local library, shipping store or search, 'public computers near me' if you don't have a computer.

Be part of the future

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $13.67/hour.

About Us

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

About the Team

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.