Senior Data Center Support Services Technician

Oracle Cloud Infrastructure

Schedule to cover 24/7 data center operations.

Oracle Cloud Infrastructure (OCI) has an excellent opportunity to help us build and operate the suite at significant scale, where coordinated cloud services are broadly distributed in a multi-tenant cloud environment! We are committed to providing best-in-cloud products that meet the needs of our customers who are pursuing some of the world’s biggest challenges. Sounds like you? We encourage you to apply and join our team!

What you'll be doing:

• Hardware installation & configuration of enterprise servers and cabling infrastructure.
• Hardware Break/Fix replacement of FRUs
• Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams.
• Troubleshooting and resolve Telco Connectivity issues
• Troubleshoot & Replace Network Switch equipment
• You will communicate within a ticketing environment that is used and supervised by multiple internal Oracle Cloud service owners and teams.
• Documentation of activities and build/modify SOPs
• Structured cabling, labeling, and troubleshooting of fiber/copper/telecom cables.
• System power supplies and cabling install, fix and repair
• You should be able to execute small projects on your own and work with your manager in planning and executing larger local projects.

Requirements:

• Knowledge of server/storage/network hardware.
• Strong interest in learning new DC concepts.
• Strong verbal and written communication skills
• Shift schedule (4 days a week, 10-hour shifts). Includes weekends and holidays.
• 3+ years working in an IT environment.
• Experience solving problems on servers, networking devices and IT equipment.
• Inventory management experience. Ordering, receiving, and shipping server parts.
• Experience taking on-call shifts and ability to respond to critical events as needed.
• Experience raising issues to Sr. onsite staff and management as needed.
• IT Hardware Concepts knowledge (RAID, SAN, SCIS, Linux/Unix, GRUB)
• Knowledge of trunk infrastructure is a plus

Preferred Qualifications

• 2-year or 4-year degree or 3+ Years of experience
• 1 year+ experience in Structured Cabling Copper/Fiber, testing of cables, Cooling and Electrical systems concepts inside the data center

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status or any other characteristic protected by law.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $27.64 to $56.83 per hour; from: $57,500 to $118,200 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

Responsibilities

• Install, Remove, address technical issues in hardware in data centers racks without disturbing other hardware and critical infrastructure on site.
• Maintain asset inventory and update internal application as needed.
• Be accessible via cell phone and willing to work on onsite emergency as needed.
• Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.
• Act within Service Level Agreements (SLA) on the tickets assigned to you in your space.