Senior Specialist, Client Processing

Senior Specialist, Client Processing

We’re seeking a future team member for the role of Senior Specialist, Client Processing - Loans Enablement to join our Loans Enablement Operations team. This role is located in Pittsburgh, PA.

In this role, you’ll make an impact in the following ways:

• Perform routine and non-routine On Balance Sheet Loan Operations functions
• Interact with other organizational units/teams to ensure timely delivery of service or resolution of issues
• Process account related transactions per scheduled events/client authenticated direction
• Manage situations requiring adaptation of response or extensive research according to client response, escalating more complex situations to senior colleagues
• Ensure team is trained on daily tasks, coverage is adequate for volume/staff fluctuations, and team’s work is completed timely and within quality standards

To be successful in this role, we’re seeking the following:

• Bachelor's degree in Finance, Business, or a related field.
• Typically 5-7 years of experience.
• 3+ years of loan operations experience preferred
• Leadership experience preferred
• Soft Skills:
• Organizational skills to ensure team is adequately trained for coverage on all tasks
• Analytical and problem-solving abilities to handle complex operational scenarios and team escalations
• Communication and interpersonal skills to effectively collaborate across teams to problem-solve operational issues and initiate process improvements
• Ability to leverage technology for process improvements
• Familiarity with technical applications to include, but not limited to, Microsoft Office applications, Loan IQ, AFS, AIM