Software Engineer

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Docusign is seeking an experienced full-stack software engineer to expand on its anti-abuse strategies for protecting our customers and infrastructure against attack. The ideal candidate will have experience working on high-scale distributed systems in a service-oriented architecture. The team is part of the Docusign Platform organization and will build technology to help identify and block suspicious behaviors around our applications and services. Our team is looking for a talented individual with a passion for customer and infrastructure security. You will be helping define the vision and approach to fighting bots, spam, fraud and denial of service threats that are always changing. This position will demand critical thinking skills and a desire to analyze the patterns of abusers and turn that analysis into systems, including machine learning models, that can evaluate risks in real-time. Your background will show that it involves strategy, delivery, and implementation in past roles and academic settings. Docusign is a global company, so a successful candidate will have the ability to work across different teams and geographies.

This position is an individual contributor role reporting to the Director of Engineering.

Responsibility

• Architect, implement and maintain some of Docusign's highest scale services
• Build APIs to power the next generation of Docusign's customer multi-screen experiences that are responsive, highly performant and Al driven
• Drive developer efficiencies through engineering best practices, automation, and CI/CD
• Work with world class telemetry systems to work through complex problems and solve them with data
• Think through how systems will scale and fail as they grow
• Take complicated problems and break them down into bite sized pieces, then ship every few weeks to get there
• Work throughout the stack, from network protocols to database performance and back

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 5+ years of software development experience with a Bachelor's degree or 3+ years of experience with a Master's degree
• Experience with backend languages (C#, Go, Java, Node.js) and frontend frameworks (React, Angular, Vue.js, TypeScript, JavaScript)
• Experience querying and modifying data in relational databases
• Experience consuming SOAP and RESTful web service APIs
• Professional experience leveraging Al-assisted development tools (for example, Al code-completion, Al code-generation, or Al-powered refactoring) as part of the software delivery lifecycle

Preferred

• Experience debugging high-priority production issues
• Experience working in an Agile/Scrum environment
• Excellent verbal and written communication skills
• Node.js development experience
• Experience using Al-assisted tooling to triage issues, analyze logs, and propose remediation steps for complex integration problems
• Experience contributing to team guidelines or enablement around safe and effective Al usage in engineering workflows

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Washington, Maryland, New Jersey and New York (including NYC metro area): $140,100.00 - $206,775.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

#LI-Hybrid

Basic

• 5+ years of software development experience with a Bachelor's degree or 3+ years of experience with a Master's degree
• Experience with backend languages (C#, Go, Java, Node.js) and frontend frameworks (React, Angular, Vue.js, TypeScript, JavaScript)
• Experience querying and modifying data in relational databases
• Experience consuming SOAP and RESTful web service APIs
• Professional experience leveraging Al-assisted development tools (for example, Al code-completion, Al code-generation, or Al-powered refactoring) as part of the software delivery lifecycle

Preferred

• Experience debugging high-priority production issues
• Experience working in an Agile/Scrum environment
• Excellent verbal and written communication skills
• Node.js development experience
• Experience using Al-assisted tooling to triage issues, analyze logs, and propose remediation steps for complex integration problems
• Experience contributing to team guidelines or enablement around safe and effective Al usage in engineering workflows

Docusign is seeking an experienced full-stack software engineer to expand on its anti-abuse strategies for protecting our customers and infrastructure against attack. The ideal candidate will have experience working on high-scale distributed systems in a service-oriented architecture. The team is part of the Docusign Platform organization and will build technology to help identify and block suspicious behaviors around our applications and services. Our team is looking for a talented individual with a passion for customer and infrastructure security. You will be helping define the vision and approach to fighting bots, spam, fraud and denial of service threats that are always changing. This position will demand critical thinking skills and a desire to analyze the patterns of abusers and turn that analysis into systems, including machine learning models, that can evaluate risks in real-time. Your background will show that it involves strategy, delivery, and implementation in past roles and academic settings. Docusign is a global company, so a successful candidate will have the ability to work across different teams and geographies.

This position is an individual contributor role reporting to the Director of Engineering.

Responsibility

• Architect, implement and maintain some of Docusign's highest scale services
• Build APIs to power the next generation of Docusign's customer multi-screen experiences that are responsive, highly performant and Al driven
• Drive developer efficiencies through engineering best practices, automation, and CI/CD
• Work with world class telemetry systems to work through complex problems and solve them with data
• Think through how systems will scale and fail as they grow
• Take complicated problems and break them down into bite sized pieces, then ship every few weeks to get there
• Work throughout the stack, from network protocols to database performance and back